We stayed at this property in 2021 and absolutely loved everything about it. The stunning vistas, well-equipped, well-maintained rooms, fabulous food, and excellent service were all very much up to the RC standard.
Because we loved it so much, we considered getting married here. Akiko, the Director of Sales, was extremely helpful and responsive. She helped us envision the day and offered an incredible amount of support before we even put a deposit down, and was by far the most supportive, helpful person I'd talked to through our initial planning process. While we ended up doing something closer to home, I would absolutely have booked with the Ritz and Akiko if the stars had aligned. I have no doubt it would have been a day for the books and would highly recommend this venue to anyone looking.

We got married at the Ritz-Carlton Kapalua in April 2019, and we could not have been happier with our choice of venue. From the moment I first contacted their wedding coordination service a year prior, I could tell this was a place that wanted our business and would treat us like highly valued clients, regardless of how much or how little we were looking to spend. I originally sent an inquiry on a whim, thinking there was no way we'd be able to afford a wedding at the Ritz-Carlton, but it turned out that for what we wanted (outdoor wedding with a view of the ocean, with dinner for ~30 guests), their prices were comparable to or more affordable than other venues we looked at on Maui (Merriman's, Royal Lahaina, Four Seasons, Hyatt, etc.). We thought their wedding package was quite reasonable, and having dinner at their restaurant rather than getting catering on the lawn made the prices closer to what you might get on the mainland.

More important than that, however, was the unbelievable quality of service we received from every person we interacted with at the Ritz, particularly Akiko Nakazato and Sierra Hanneman. We got all the information we needed, viewed the venue, and booked our wedding date with Akiko, followed by wedding coordination and vendor booking mostly through Sierra. Both women were fantastic in their prompt, professional, and friendly replies to all of our (many many) questions and requests, and they made what would normally have been the stressful process of planning a wedding a complete breeze.

Once we arrived at the Ritz (we stayed at the hotel for a few nights before and after the wedding), we were completely blown away by everyone who works there. We could not believe the attention and care we received in every interaction. Sierra was in regular contact with us throughout our stay and made us feel like VIPs, even though she coordinates a wedding almost every day at this hotel and we are just one of probably two hundred couples she works with every year. (I don't know how she does it, but I hope they pay her handsomely.) On the day of the wedding, Sierra sent over several lovely surprises that helped make our day feel even more special. Everything went incredibly smoothly, we were very happy with the vendors they recommended, the service at the cocktail and dinner receptions was impeccable, and the food was to die for. Our guests kept telling us how beautiful the wedding was and how much they enjoyed themselves. We did too. I wouldn't change anything about our day.

We are beyond thrilled with Zheilla, Kristina, Akiko and the entire wedding team at the Ritz-Carlton who gave us the wedding of our dreams. Planning and holding the ceremony and reception on 3 months notice from far away was a total pleasure. The entire experience was everyone one could want for a wedding in paradise. Everyone in our bridal party and all the guests felt that they had received the A-list treatment. I have always had a wonderful time at the Ritz-Carlton properties and this was no exception. Thank you to all at the Ritz-Carlton for a memorable and utterly seamless experience. Highly, highly recommended. They were very flexible and attentive to detail.

One nice feature is that they will only hold one wedding per day at the property, so that you can feel it truly is your special day. The wedding planner was the key that made it all happen in such a fun and stressless way. We loved the photographer, Mike Andrews, and DJ Michael of Maui DJ Services. We will be savoring these memories all our lives.
Mahalo, Ritz-Carlton, Zhellia, Akiko and team!