I have worked with Lucy at Little Sparks Creations twice. Her invitations are beautiful and creative, and her service is prompt. You can only work with her through email, but this works well, and she sends previews of all invitation inserts prior to printing for approval. She listens to your needs and desires and makes sound recommendations. The only issue I had was that the dark color of the pocket envelope left a mark on the white invitation. I told her about this, but she was unwilling to add tissue to be inserted to protect the invitation. I ordered my own for just a minimal cost ($2.00 per 20) and the invitations were perfect.