I just had my ceremony and reception here, and it was lovely. I worked with Nazzie, the event coordinator, throughout the planning process, and she was always friendly and accommodating. I worked with her mainly via email, and while her responses were not always as thorough as I'd like, she was always quick to respond, and would eventually answer all the questions I had. She was also on-site the day of the wedding to help with things as needed.
Once we got closer to the date, we were able to fully customize our catering and drinks menu, and the prices are incredibly reasonable compared to other Chicago venues. The River North location (where we had our event) is a very cool, old world/industrial looking space. Brick walls, wood floors, wood beamed ceilings,and a GORGEOUS fireplace. Every time I stopped by Reza's for anything, they not only recognized me but bent over backwards to make sure I had everything I needed.
The week of my wedding, we were able to get into the event space the day before the wedding to decorate, and we didn't have to clear everything out until the day after. Full access to the event space for 3 days is amazing! We also had a weather emergency the day of our wedding and had to move our ceremony to Rezas at the last minute. They rushed to make sure we had chairs set up for our ceremony and were very gracious with our guests. After the event, people were raving about how great the food was.
Overall, I would highly recommend Rezas to anyone looking for a great, affordable wedding venue in an urban environment. I had my perfect Chicago wedding here.