Exceptional Service Through Every Unexpected Challenge
As I navigated planning my wedding, I searched social media and wedding websites to help find the best booking agency for my group. There were several agencies to choose from, but I always paid close attention to the reviews. Our Destination Weddings consistently had great reviews for their attentiveness and professionalism, which ultimately led me to choose them.
I started my journey with Our Destination Weddings about a year and a half before my April 2026 wedding. Initially, I had between 85 and 90 guests interested in attending, and from the very beginning, the process was easy and smooth. My booking agent and group coordinator was Carol, and she was absolutely amazing—helpful, encouraging, knowledgeable, and always available when I needed assistance.
Carol made the entire process seamless. She handled all the work, including creating a personalized website with a booking link that I could share with my guests. Because of her, I didn't have to worry about travel arrangements and could focus on planning my wedding.
Then came the devastating Jamaican storm of October 2025. Initially, the resort I had booked intended to remain open. However, about 30 days later, in November, they announced they would be closing for nearly a year—well beyond my wedding date. At that point, we were less than six months away from the wedding. I didn't want to move the wedding to another country, and there were very few alternative options available on the island.
Carol was incredible throughout this entire situation. She kept me levelheaded, and while I knew I wasn't her only client dealing with this challenge, she always made me feel like I was. Honestly, had it not been for Carol, I was so frustrated by the uncertainty surrounding the resort change that I may not have ended up having the reception I originally envisioned and wanted.
Within just two weeks, Carol and her team found a new resort and completely transferred my entire group. They handled all the legwork, secured the contracts with the new resort, and managed the details without placing any additional stress on me. It was definitely a stressful time, but without someone like Carol assisting me, I truly don't know what I would have done.
There were several times when I wanted to throw in the towel, but Carol was always there to encourage me to keep moving forward. She continually reassured me that my day would come, that it would be beautiful, and that everything we were going through would ultimately be worth it.
By the time everything was finalized, we had a total of 71 guests traveling to Jamaica. After the resort change, additional deposits were required that hadn't been part of the original plan. Even then, Carol and her team were incredibly accommodating. They worked with guests to create payment schedules that worked for everyone. Transportation was arranged, travel plans were finalized, and every detail was put into place. I truly didn't have to worry about a thing.
Traveling to Jamaica and getting to the resort was seamless. While there were a few issues during the trip itself, none of them had anything to do with Our Destination Weddings. They absolutely knocked it out of the park when it came to their responsibilities and support.
My wedding day was beautiful. Everyone had an amazing time, and everything went off without a hitch.
I would absolutely recommend Our Destination Weddings to anyone planning a destination wedding. The only unfortunate part is that you can't specifically request Carol and are instead assigned an agent. Not that I plan on doing this again, but if I ever did, I would choose Carol again without hesitation.
Carol is caring, encouraging, and full of great advice whenever difficult decisions need to be made. If you're planning a destination wedding and want a team that will advocate for you, handle the details, and help ensure everything is exactly the way you envision it, Our Destination Weddings is the company to use.