My husband and I got married on 9/4/21 and we were looking for a brown suit for my husband and groomsmen. We were not able to find dark brown suits anywhere else but here! My husband looked incredible and so our groomsmen! Northridge Suit Outlet was great to work with! The staff were helpful and professional and included many pieces in the package we bought for the men! Such a great find that won't break your budget!

Northridge Suit Outlet saved my life. I don't even want to get into how Men's Warehouse misled me and my groomsmen with only 6 days left until my big day. I cancelled everything with them and NSO took care of me and my 6 guys with only 6 days to go. Awesome suits, new looks, fit just right. They made us look like superstars and stayed until 11pm even though they close at 9pm, just to make sure we all got fitted right. Kevin and Moses were AMAZING. In a sense I thank Mens Warehouse for ruining our suits and taking our deposits, because if it wasn't for them I would have never ended up at NSO! They are awesome. I am taking a couple of my own suits to get them fitted and done the same way my wedding outfit was done. This is my new GO TO suit spot. Thank you guys so much.

Before I delve into my review, I'd like to provide some context about my long-standing relationship with this store. I've been a loyal customer since the age of 19, and I'm now 31. I remember when this store operated from a different location. Over the years, I relied on this establishment for all my suit needs, whether it was for work, job interviews, or special occasions like weddings. It was my go-to place, and I enthusiastically recommended it to friends and family. However, after 12 years of being a customer, I regret to say that I will no longer be doing business with them, and neither will my groomsmen, some of whom have been loyal customers nearly as long as I have.

Let me share my most recent experience, which has left me deeply disheartened. I'll begin with the salesperson. Unfortunately, I can't recall his name, but he failed to mention a promotion they were running: buy 5 suits and get 1 free. I only found out about this offer when one of my groomsmen, who had been to the store for tailoring, brought it to my attention. I promptly contacted the store to inquire about the promotion and, thankfully, they extended a discount. Instead of the initial cost of $400 for five suits, they offered a new price of $319.99, which was certainly a pleasant surprise. However, it was the subsequent customer service that marred my experience.

In July 2023, I reached out to the store to understand when to start placing orders, and they advised me to do so in August, which I promptly did. When I initially purchased the suits, I was instructed to pay a deposit, which I duly did. Every time one of my groomsmen visited the store, I had to call and ensure they received all the necessary assistance. The store had explicitly stated they wouldn't begin any work on the suits until full payment or a deposit was made. I repeatedly communicated that I had paid the deposit and would come in to clear the remaining balance for all the suits and tailoring well in advance. They assured me this was perfectly fine.

However, two weeks before my wedding in October, I was informed that they had not started working on any of the suits or reserved them for my groomsmen, despite my having provided measurements and paid a deposit back in August. Concerned about my out-of-town groomsmen, I visited the store and offered to purchase the suits to secure them. To my shock, they insisted on charging me for two suits instead of one. Their rationale was that the fit of the groomsmen wasn't guaranteed, and it was a precaution to reserve two suits for each. While this may seem reasonable, my frustration stemmed from their insistence on charging me for two suits just for reservations and how their refund policy works. When I inquired about their refund policy, I was astounded to learn that they wouldn't refund the $319.99 I paid to reserve the 2 suits; instead, they would provide store credit. I couldn't fathom this response and found it to be utterly unreasonable. Essentially, I was being asked to pay double the price just to reserve a suit for my groomsmen. I was utterly shocked by the store's audacity and unwillingness to accommodate a loyal customer. As a result, I have made the difficult decision never to return to this store. Their actions strike me as dishonest and driven by excessive greed, a sentiment I share with other negative reviews I have come across regarding this establishment.