Horrible experience
Since I am unable to respond to Mr. Worldwide’s response, I will leave a separate review. I honestly cannot believe you are straight up lying. Your great reviews were the reason we decided to go with you! HUGE MISTAKE. I will break down all of our communication. You sent me 2 emails in total, one on 2/7/2021, this was our initial contact and you sent over the menu for us to look at. We were excited to have found you and sent over the deposit that same day!!! I texted you on 5/24 and set up the food tasting for 6/1. Yes you came to us but we didn’t request that. You literally asked for my address and said you’d be there. We never asked you to accommodate 6 people for the food tasting, our parents were there for support and you said it was fine that they join us for the tasting because you had more than enough food. Anyhow, you sent me another email on 6/1/2021, this was the day of our food tasting and again it only included the food menu, so that we’d be able to make our choices. After our food tasting on 6/1 you NEVER followed up or checked in with us until WE finally reached out to you. I sent you a text on 9/14 (3 months later) and gave you our final food selections. I even asked if it would be ok to add churros to the package and you said NO PROBLEM. You DID NOT say anything about giving you a final guest count 10 days before. I told you through text that I would hopefully have the final guest count in about a week and you literally said “sounds good”. On September 24th at 8:09 am you texted me and said I needed to give you the final guest count because you needed to place the order by 5pm. I got back to you at exactly noon 12pm (I was stuck in a plane flying from WA to CA) and told you our final guest count was 75. You responded “thank you. I’ll send you a request for final payment shortly. Do you have your timeline” You never stated when the payment needed to be made by. Again this was all on 9/24. Some time in the middle of the night I received an email from Venmo stating you were requesting the final payment. Then EXACTLY 2 days later I received a notification from VENMO saying $500 was refunded to me by Mr. Worldwide. You didn’t call, you didn’t text, you didn’t email, you didn’t contact me! And to top it off you’re lying!!!!You NEVER mentioned anything about giving you the final guest count 10 days before the wedding. You hardly communicated with me at all! You never even sent over a contract. I had to remind you to send it to me and you still never did. Everything was based on your word. I have all of the text messages, I would encourage you to read through our conversation before responding with straight out LIES. If you take your craft so seriously then why didn’t you reach out to me? The fact that you can’t even take accountability for what you said and DIDN’T say is very disappointing and ridiculous. And for you to say you sent me 3 different requests for final payment, yeah you did send me 3 requests, 2 of them were in the same day 9/25 and the other on 9/26 but you didn’t even give me a chance to pay?!Nor did you call or text me to tell me you needed the payment ASAP. You just said I’d be receiving the money request “shortly”. I was caring for my dying grandfather, and had to plan his funeral which took place exactly 4 days before our wedding. I posted pictures of our conversation on Yelp for those of you who are on the fence. Literal proof of what WAS said. I would hate for this to happen to anyone else. And for you to blame us for our lack of communication and lack of payment for the cancellation is a complete lie. How are we supposed to know if YOU don’t tell us? You literally said YOU couldn’t get the food in time and that was your reason for canceling, however I responded to you the second you asked about the final quest count so I’m confused??? How is that our fault??? Lets be real here you obviously booked a higher paying event, or just completely forgot about us. Either way unprofessional and unacceptable. Brides beware!!!!