I recently ordered chocolate covered fortune cookies to use as favors at my wedding. We got a mix which includes white, dark, milk chocolate, and caramel with different toppings. I communicated with the company via email prior to ordering because I had questions about timing, freshness, quantity, etc. My emails were answered promptly and in a very friendly manner. I ordered about 25 extra cookies just in case some broke during the shipping process but I'm pleased to report that they were all in tact when they arrived (although one or two of the bags weren't totally sealed so I didn't use a couple). They look great and taste great and arrived quickly and well packed. I can't wait to see what our wedding guests think!