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Reviews of La Luz Bakery
Yasmine Sent on 06/25/2025
1.2 out of 5 rating
Disappointed in Quality and Customer Service
My family and I have always used LaLuz Bakery for our birthday cakes and have never had an issue before. That’s why we didn’t hesitate to order a special two-tier TikTok-themed cake for my niece’s birthday on Saturday. Unfortunately, this time was very different.
After picking up the cake and heading to the party, we discovered that the cake had completely caved in. The top tier slid off the bottom tier before we even opened the box. I took pictures immediately and contacted the bakery right away.
I didn’t ask for a refund—I simply asked if there was anything they could do to make it right. Instead, I was told that because the cake had left the store, there was nothing they could do. I even offered to return the damaged cake. Still, the manager on duty, Mario, said he couldn’t help and would pass it on to his supervisor. We left the cake with them and walked out empty-handed—no replacement, no apology, no effort to resolve the issue.
We ended up going to Sam's club buying two cakes($50 total with tax), and creatively combining them to save the party. Honestly, those cakes turned out better than what we originally purchased for $150.00 from La Luz
This experience was really disappointing, especially considering the loyalty and money we've given LaLuz over the years. I’m leaving this review to let others know that if something goes wrong, you may not receive the customer service you’d expect—or deserve.
Needless to say, we will be taking our business elsewhere.
SHOP ELSEWHERE!!!!
After picking up the cake and heading to the party, we discovered that the cake had completely caved in. The top tier slid off the bottom tier before we even opened the box. I took pictures immediately and contacted the bakery right away.
I didn’t ask for a refund—I simply asked if there was anything they could do to make it right. Instead, I was told that because the cake had left the store, there was nothing they could do. I even offered to return the damaged cake. Still, the manager on duty, Mario, said he couldn’t help and would pass it on to his supervisor. We left the cake with them and walked out empty-handed—no replacement, no apology, no effort to resolve the issue.
We ended up going to Sam's club buying two cakes($50 total with tax), and creatively combining them to save the party. Honestly, those cakes turned out better than what we originally purchased for $150.00 from La Luz
This experience was really disappointing, especially considering the loyalty and money we've given LaLuz over the years. I’m leaving this review to let others know that if something goes wrong, you may not receive the customer service you’d expect—or deserve.
Needless to say, we will be taking our business elsewhere.
SHOP ELSEWHERE!!!!
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