Long Wait and Poor Communication
We hired Kyle Mize Productions for our July 2025 wedding. We're grateful to have our day captured, but the overall experience was disappointing.
Wedding videography is a significant investment, and these are memories that cannot be recreated. We expected consistent communication and a reasonable turnaround. Instead, we waited nearly nine months for our main film, with long stretches of not knowing when it would arrive.
We heard nothing from Kyle until January 2026, six months after our wedding. That first update was a group email to all of his couples still waiting on 2025 films. He apologized for the lack of communication, said personal challenges had slowed his work, and guaranteed delivery of all remaining films by May 1. In March, we were told our film would likely be ready within one to two weeks; it arrived several weeks later, on April 16. In April, Kyle told us eight other couples from 2025 were still waiting.
When we raised our concerns, Kyle explained that the communication gap was partly due to his ADHD and that he had chosen to focus on editing over answering emails. I understand ADHD is a real challenge, and this isn't a criticism of anyone's diagnosis. But a short update takes a few minutes, and it doesn't explain six months of silence. If an ongoing condition affects a vendor's ability to communicate, clients deserve to know that up front, along with a plan for how they'll be kept informed.
To be fair, Kyle met his May 1 date, apologized in writing for the inaccurate estimate and limited communication, and delivered a film longer than our contract required. Still, a wedding film should not take the better part of a year, and six months of silence is too long. We believe clients should have been told much earlier how far behind he was, so they could plan and set expectations.
Professionalism means more than eventually delivering a film. It means setting realistic timelines and keeping clients informed when things slip. Before booking, I'd encourage couples to ask about current editing backlogs, how many weddings are still outstanding, realistic delivery times, and how often you'll hear from him.