We could not be more disappointed in the services rendered by this business. As parents of the groom, we want to warn future brides to tread carefully if you choose Kelley to do the flowers for your once in a lifetime Wedding Day.
Kelley did not deliver on products or services. Kelley met us when she worked for a reputable florist near us and after we had made initial plans sprung on us that she was leaving the florist, starting up her own business. She promised she had a partner we would meet, the partner never showed. Kelley promised large bouquets and arrangements and that she had done wedding flowers for 20 years. Her inexperience running a business is apparent. Now obligated, we tried to be understanding of her startup business. We provided items she agreed to use and then did not due to her poor time management skills. She promised unique and beautiful altar arrangements that did not look like funeral sprays. She promised water vials on the bride and bridesmaids bouquets. After showing her pictures of the church and in particular the pews for pew bows, she assured us they would be beautiful. She promised large table centerpieces, flowers around the cake table, and bringing the pew bows from church to decorate at the reception. I supplied pictures of the church, what we wanted and the contact people at the church. I offered to meet with her at the church in advance, but she assured me she would do the preliminaries.
Well in advance of the wedding day, the groom informed Kelley that there would be fewer guests able to attend and that we would require fewer centerpieces. Kelly had a meltdown. Kelley sent the groom a bill for expenses I had already paid by check and our bank had with a receipt that she had indeed cashed my check. When the groom went over the bill with her she found she had overcharged them. She gave us prices for items and then later told us they were far more costly than what she had quoted.
She went to the WRONG church for the wedding.