We cant express the best time we had! The feel of the venue is amazing!! Book them as soon as you can, the owner Jacey helps in every way! And parking is the best!

This was the most perfect venue and person to work with!! The space is beautiful and perfect for any event

⭐️⭐️⭐️ My Review of K2 Suites & Lounge

I would LOVE to give K2 Suites & Lounge 5 stars, because the event itself was beautiful. Unfortunately, my experience with the owner significantly affected my overall impression of the venue.

I recently hosted my husband’s 60th birthday celebration at K2 Suites & Lounge in Wilmington. The space was beautiful, our guests had an amazing time, and the professionals we hired did an exceptional job.

Velma, our decorator, created a beautiful atmosphere. Germania Munn’s catering was both beautiful and delicious. Sweet Melodee’s cupcakes and birthday cake were wonderful, and our DJs, Sandra McClammy and Big B, were excellent. For most of the evening, everything was exactly what I had envisioned.

Unfortunately, the experience with the owner, Jacey, changed the tone of the evening.

The surprise that wasn't a surprise

I had an ice sculpture created specifically as a surprise for my husband. While it was being set up, Jacey posted it on her social media before my husband had even arrived.

When I expressed my concern, I was told that she had every right to post it because it was “her space,” she had “never seen it before,” and she wanted to post her marquee.

I understand that a business owner wants to promote her venue. However, I believe there is a significant difference between promoting your business and respecting the privacy of a client who has specifically planned a surprise.

When someone rents a venue for a private celebration, there should be an expectation of discretion.

Then came what we now call “Cake Gate.”

At approximately 10:39 p.m., Jacey entered our event dressed in jean shorts and a green tank top. She introduced herself to my husband and me while we were dancing and then began dancing with us.

Initially, I welcomed her. I even told her to go to the back and get herself something to eat and drink. I had no issue with her briefly introducing herself or enjoying the atmosphere.

The problem was that she didn't leave it there.

She began inserting herself into various aspects of the event, including questioning our lighting and asking whether we knew the lights “danced.”

Our decorator had intentionally chosen not to use the dancing/color-changing lights because this was an all-white themed celebration. The event had a very specific aesthetic, and Velma was the professional I had hired to execute that vision.

Then Jacey moved my husband's birthday cake.

Because I was concerned about what had happened, I later requested the surveillance footage.

Jacey initially explained that she moved the cake because people were bumping the pedestal and she was concerned it would fall. However, the footage did not show anyone near the cake at the time she moved it.

Instead, she removed the cake box from the kitchen, placed the box on the floor, and put the cake inside.

She then brought the boxed cake to me while I was helping break down party favors. I was shocked that she was holding my husband's birthday cake and told her to give it to my friend.

She handed the cake to my friend without explaining what it was or why she was giving it to her.

Naturally, my friend reasonably assumed the cake was being given to her. She eventually gave it to a family member, and the cake went home with him for two days.

When we realized the cake was missing, we began asking where it was. At that point, we received several different explanations and ultimately were told that Jacey didn't know where the cake was.

What makes this especially frustrating is that the situation appears to have been created by moving something that did not need to be moved in the first place.

Cleanup was something we paid for.

Another concern involved the cleanup service.

Jacey began approaching guests and, according to several people at the event, speaking to them in a demanding manner about putting trash out.

When I questioned her about this, I was told that she was joking with the guest but needed his help getting the trash to the trash can.

My question is simple:

If we had not been there, who would she have expected to take the trash out?

We had paid for cleanup services.

Interactions with our guests

After the event, we also learned about several interactions involving our guests that we found inappropriate and uncomfortable.

Jacey approached one of our sons and told him he was handsome, had beautiful eyes, and looked like Chris Brown.

She made a sexually suggestive comment to me about a photograph of my husband, telling me I should put it over the head of our bed, while gyrating her body to demonstrate what she meant.

She approached my brother-in-law, told him he was “Skipper” from Gilligan's Island, and said she wanted to be his “Ginger.”

She also offered leftover cupcakes to guests and even to people who were not guests at our event.

Any one of these incidents might seem minor in isolation. Taken together, however, they created a pattern of behavior that made us feel that the owner was inserting herself into an event she was not hired to direct.

The timing was also a problem.

The venue has surveillance cameras throughout the building and parking lot. I understand that surveillance can serve an important purpose for the safety and protection of both guests and the business. However, I believe guests should at least be made aware that they are being recorded throughout the property.

More importantly, if the surveillance system was available to the owner, she could see that our event was still very much underway when she arrived.

Our contracted event time had not yet ended.

Jacey later told us she came in to begin cleaning. I found that difficult to reconcile with the fact that she entered the event nearly 20 minutes before our contracted end time and began becoming involved in the breakdown while guests were still enjoying themselves.

At that point, it felt as though she had effectively determined when our celebration was over.

Once she began breaking things down, items were moved and displaced—not just the cake.

We later learned that she had also gone to the side of the house where our bar was set up and began questioning whose items belonged to whom, saying things along the lines of, “I'm going to pull this,” and “I'm going to take that,” while asking, “Whose is this? Whose is that?”

This was particularly confusing because these were our supplies.

We had brought our own bar supplies and alcohol. We had our own jiggers, pourers, approximately 15 bottles of liquor, 12 bottles of champagne, beer, water, soda, juice, and other supplies.

Jacey knew in advance that we were bringing our own alcohol because she had specifically instructed us to obtain the required liquor license.

So again, I found myself asking:

Why was the owner going through our belongings and deciding what should be moved or removed when those items did not belong to her?

The biggest disappointment was what happened afterward.

Two days later, my husband and I spoke directly with Jacey and explained our concerns.

She did take responsibility for some things, but nearly every apology was followed by:

“I'm sorry, but…”

For me, that “but” was significant.

An apology followed by an explanation, justification, or defense can undermine the apology because it communicates that the person still does not fully understand why the behavior was problematic.

There were numerous opportunities that evening for Jacey to recognize that she had crossed a boundary, step back, and allow the client and the professionals hired for the event to manage the celebration.

Instead, we felt that she repeatedly asserted herself into the event.

I told her that, as the owner, I expected her to be virtually invisible unless her assistance was needed.

She disagreed.

It was only after we repeatedly explained that her presence was distracting, particularly because of her attire in comparison to the formal nature of our all-white 60th birthday celebration and because several guests were uncomfortable with her behavior, that she acknowledged that she “would not do that again to me.”

At the end of our conversation, Jacey stated that she hoped we would use her venue again and agreed to compensate us in some manner, although the specific compensation had not yet been determined.

She also said she would not be around in the future, to which I responded:

“Unless invited.”

That distinction is important to me.

What really stayed with me

After the event, we mentioned our experience to several guests who had previously used K2 Suites.

Their response was:

“Yes, she does that a lot.”

That statement really stayed with me.

Had I known beforehand that this was something other clients had experienced, I likely would have chosen a different venue.

When you invest significant time, money, planning, and emotion into a once-in-a-lifetime celebration, you should not have to spend the end of the evening dealing with the venue owner inserting herself into the event, compromising a surprise, moving the birthday cake, confusing guests, commenting on their appearance, making inappropriate comments, going through your event supplies, or beginning the breakdown before the contracted event time has ended.

Final thoughts

I want to be very clear: this review is not a reflection of the many people who made our celebration wonderful.

Our decorator, caterer, baker, DJs, and other vendors were exceptional. The space itself is beautiful, there is more than enough room, and our guests had an incredible evening.

K2 Suites has the potential to be a beautiful place to host an event.

But a beautiful venue is only part of the experience.

Hosting a private event requires professionalism, discretion, boundaries, respect for the client's vision, and respect for the professionals the client has hired.

For us, the evening was incredible—until the owner became part of it.

I gave her an inch, and unfortunately, I felt she took a mile.

My hope is that Jacey will take this feedback seriously and understand that being the owner does not mean becoming part of the celebration unless the client invites you to do so.

If you are considering K2 Suites & Lounge for your event, I encourage you to ask questions beforehand about the owner's involvement during private events, how cleanup is handled, whether staff or owners will enter the event before the contracted end time, and how guest privacy and surprises are handled.

We wish we had known these things before our celebration.

Our party was beautiful.

Our vendors were amazing.

Our guests had a wonderful time.

But based on our experience, I would choose a different venue for our next major celebration.