Good pictures but poor customer service
Me and my husband hired joanney rigdon for our wedding photography. booked her about a year before our wedding. We signed the contract for our future services. She was good with flexibility on scheduling for bridals. Day of my bridals, I'm 99% sure that she was high. When it came time for me to change into my dress I went into the bathroom and she followed me in there when I deliberately was trying to change in private. She was tossing my sola wood bouquet around the whole time and even broke several of the flowers. I received 30 pictures of my bridal shoot, per contract. I only really LOVED about 15-18 of them. Rest of them were either in the middle of me smiling or talking or the image itself just wasnt flattering. Wedding day comes, she shows up, we all believe she was high again that day, I have several people who believe this as well. Wouldn't take her sunglasses off while we were inside, had on 2 different shoes and was just very blank. She would not leave the groomsman quarters for the men to just change into their jeans, she stayed in there while they all got down to their underwear, made a couple people uncomfortable. Worst part that has been, is trying to get our pictures. Our signed contract was for 400-500 pictures, our video and we were to receive them 3 weeks from the wedding date. That did not happen. We have several messages from her giving us dates and then would fall through and wouldn't respond to messages. It took 14, I repeat 14 weeks to receive just our pictures and she did 403, 3 over to get "by". It took another 2 weeks to get our video and we had to threaten her with a lawyer. Out of the 403 pictures, there was not a single picture of us exchanging rings to each other, no pictures of our garter removal which was a huge show. Several pictures were edited making it appear that we had acne scars on our faces when we didnt. Several in between pictures meaning we weren't ready. I made a list of each picture that needed to be corrected and pictures that we needed that were missing. A whole page and a half worth. She tells my husband that those will be out of contract and that she will just get to them whenever she has time. Out of contract? We paid for up to 500 pictures, we received 403, meaning we still had up to 97 pictures still that would be in contract, not to mention the ones that needed corrected were in contract as well. Before receiving our pictures, she wanted to try and ask us to purchase for another $200, the remaining amount of our pictures/video clips. We of course said no. We had already paid her in full $2,000.00. The pictures that we like, we LOVE and we loved the video. BUT, not having our pictures corrected and given to us as paid for and the POOR quality service she has provided ruins the whole experience for us. We will never refer her to anyone. Her excuses and unwillingness to respond to me or my husband are unacceptable. We are mad for a reason and she has tried to make herself a victim. She tried to tell me that most photographers get their pictures delivered in 6 months, I do not care what other photographers do. We have a signed contract stating 3 weeks. She continues to post other peoples sneaks and galleries on fb while she continues to ignore us and get us the pictures we paid for. If anyone would like to see screenshots of all of our messages, I have them available.