The staff are really nice and wonderful there. Carolina was really good at listening to my needs and helped me find a dress I LOVED without being pushy and without busting my budget. However, alterations did not want to alter something that I wanted altered because they were concerned that the stitching was made with invisible thread and that it would take hours to do. That must be a pain, but come on, I am paying a lot of money for alterations! In the end, the thread was normal just small and they did it, but even if it had been invisible they should still have done it for the bride. Overall I would recommend them, just make sure you're firm with the alterations department. It's YOUR day, after all!