Amazing Customer Service
I had an awesome experience with Gold City Jewelers. I worked with Vic to custom-make a wedding set (engagement ring and wedding band) for my fiancée. We were a bit worried and skeptical at first about finding a jeweler we trusted, as my fiancée and I had found a design of an engagement ring we liked and were looking for someone to custom make it for us. We had gone to a couple of chain stores just to figure out what kind of designs we liked and did not trust those jewelers at all.
As soon as we stepped into the store and started speaking with Vic, we were immediately confident in him and our stress with the process vanished! Vic is great and he knows his shit. I was very interested in learning about diamonds, their quality, and choosing between them. Vic was very patient throughout the whole process. He let us look at as many gems as we wanted under the magnifying glass and helped to point out the flaws and positives in each one. At the same time, he skipped over details we said we were already familiar with, and didn’t try to waste our time by showing off how much he knew (which had been my experience in some other places).
Gold City Jewelers has a lot of diamonds in-house, which is not very common. Usually stores will only have a few on hand and will have to order others if you want to see them in person. This made the process much easier and enjoyable, as I didn’t feel limited in what I was picking from and could compare all of my options side-by-side.
Vic made suggestions in the selection and design when we asked for it, and didn’t push his opinions when we didn’t. He was very forthcoming and transparent with us when it came to pricing and he was not pushy at all. He asked what our budget was up-front and worked within the confines of that budget, while still delivering what we wanted.
Vic was also extremely attentive to our sense of aesthetics. We didn’t have a picture of the matching wedding band; we just knew we wanted it to match the engagement ring. Vic gave his input on what would look good and designed the wedding band himself. In the end, he gave us two options to pick from and we love the one we chose.
I can’t thank Vic enough for his time, effort, and patience. If me or my fiancée are ever in need for other jewelry, we will be coming back to Gold City Jewelers.