We made an appointment to discuss an upgrade and were matched with Sharyn. From first contact I could tell it was not going to be a good experience. She lacked the excitement of a sales person and overall vim.
Our appointment was quick and it was entirely us asking questions and Sharyn taking notes. She barely asked any questions and frankly lacked professionalism (grabbed wrong diamond style, struggled with diamond tweezer). We wrapped and the followup was to obtain an estimate for our existing ring and source a few diamonds within our parameters. Sharyn told us she could have it all by a couple days time. We followed up with an email and once again summarized our needs. 7 days later, we still never heard from Sharyn. Not even a thanks for coming to see us email.
This is an appalling lack of professionalism. Again, you cannot tell Sharyn is in sales with the ineffective speed to service and follow-up. We considered Quest due to positive feedback from friends but what an utter disappointment.

The folks at Quest Fine Jewelry are amazing! They have a great selection and will always alert you when there is a sale for different designer brands (which helped out a lot!) They can source lab diamonds and other types of gems. They helped me and my wife choose the perfect engagement ring for her. The ring we built is so beautiful and a custom piece, everyone always comments on how gorgeous it is. They sourced light and dark sapphires to put in both rings. They gave me great options for the center stone as well. I highly recommend them for all your jewelry needs.

Quest Jewelers has a vast selection of Jewelry to choose from. Randa was amazing to work with, she helped us select not only our engagement ring but our wedding bands as well. I recommend Quest Jewelers to all couples!