48 Reviews for ECLIPSE LIMOUSINE SERVICE
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Limo did not show up for the groom and Joe had reassured me the company's bad reviews were fake ones from old drivers who were fired. He assured me his drivers get there hours ahead of time and circle the area until the actual pick up time. He also bragged to me how he has been in business 30 years and wouldn't still be in business if those bad reviews were true. I told Joe this happened, and his response was:
"I am sorry that you experienced this that way but the problem was your pickup was 2 hours away from my office and with the traffic we hit it was easier to get to the bride and not be late for you, the driver left 2 1/2 hours before your pickup not to be late. If I would have know this was that far from me i would have left a lot earlier for you."
This response is unacceptable. You have one job and that's to get there on time. Plan for traffic and don't accept a client if it's that big of an inconvenience. Driver was rude, inpersonable and had zero clue how to get to the church. Church was 5 min away - what the heck? Why are we navigating the driver? The ac wasn't working and the radio was fuzzy. He told us to just figure it out. Driver also slammed his brakes going super fast and stopping abruptly. When we got to the church he wouldn't park so I could easily get out. Finally, driver had zero clue how to get to the reception. Again we were navigating him. Insanity. I told Joe I'd like some sort of refund to make up for this awful experience And he said no
I am very sorry about your experience with my company. We received your pick up information 4 days prior to your wedding and we did not expected to find out that the pickups were over 2 hours from our showroom. I discounted the wedding and to be amazed that the trip would be 8 hours instead of three hours to complete. The driver leaving here almost 3 hours prior to pickup found that if he went to the groom who was further than the bride's pickup that he would be late for the bride attempted to call but the number on the contract for the groom but it went directly to voicemail. The driver went directly to the bride and arrived there 15 minutes prior to this pickup. Once he arrived there he waited for the bride who then found out that he went directly to her first just started her day buy then complaining about everything. I guess nothing would have gone right after that but it didn't on her behalf. The driver went above and beyond to make Lauren happy but there was no pleasing her on the wedding day since she than complained about everything from the radio to his knowledge of her area over 2 hours for our base and his driving. Once again I am sorry for your experience with my company.
Overall not happy, showed up in a black car (plan B) to a wedding ... do I need to say anymore!
Good Morning Mat,
I am finding this to be really out of line. Your wife was asked if she wanted this vehicle for your wedding day because the car she booked on her contract had NO air conditioning. She stated she didn't want to sweat in her wedding dress on the day of the wedding. She agreed and the car was sent. I offered her the vehicle at no additional cost on your wedding day and never once was a color of a car discussed. Your bride said in my showroom that she didn't want the rolls with no air conditioning. You and the bride were so happy that Dominick my driver had told me you had an excellent time with him and the car that you took very good care of him.
I feel after you speak with your bride on this you should retract this before I take it further with court action.
My ex-fiancé and I booked Eclipse Limo more than 2 years before our wedding for May 13, 2017. Within 4 months of our engagement, we decided to call off our wedding. I had reached out to Joe asking for our $500 deposit back since we were cancelling 20 months prior to the wedding. He had said that deposits were non-refundable. I explained to him that our $2,000 deposit for the venue was returned to us, along with deposits from the photographer and DJ. He said that if he has a booking for May 13 he would refund our money. I reached out to him another time just checking if anyone had booked and his response was "no." May is a big month for weddings so I was surprised that he didn't book that day. I told him that I would follow up with him the first of the month which I did. He has yet to respond. He must be really hurting for money if he can't refund $500 deposit for an event that was taking place 2+ years AFTER a deposit was made.
As a response to these people they have to be kidding. Yes I did tell them that refunds are not refundable ( as it states on the contract they signed ) and I did say that if the cars are re-booked I would return their deposit. But the customer did not say that they cancelled their wedding more than once and also reinstated the wedding more than 3 times. Also, after the last talk with Yolanda Smeriglio and I advised her that the vehicles still were not booked that the groom ( Donato Rinaldi ) had called my office and cursed and threatened me ( which I have on tape since all calls are taped in my office) at which time I stated to him that he was acting like a real low life and to never call my office again. The two of them both have called and spoke in a real low life manor to me. I DO NOT deal with people who act like this. As I stated to them they will get their refund in which I was willing to do for them as a courtesy if I re-booked the vehicles.
I would tell all companies not to deal with these people they are not worth their time.