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Reviews of Dragon Dynasty

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0.9 out of 5 rating
0.9 out of 5 rating
14 Reviews
17% recommend it
  • Quality of service
    0.9 out of 5 rating
  • Average response time
    0.7 out of 5 rating
  • Professionalism
    0.9 out of 5 rating
  • Value
    0.9 out of 5 rating
  • Flexibility
    0.9 out of 5 rating
M
Marilyn Sent on 10/15/2013
4.8 out of 5 rating
For those reading those negative reviews, please do not fall on the same boat as mine.

My cousin has used Dragon Dynasty catering for his wedding 6 years ago. Because of their good food and service, all my cousins, relatives, and friends (close to 20 weddings) have used them as the caterer for their weddings. Not one of them had any complaints. All parents, friends, and families were more than satisfied. Food were all cooked onsite. Quantity and quality of food is above average. Service of their staff were professional. They have all dealt with Harvey I believe it's the one in charge. He's very professional and took care of everything for the bride and groom.

Because of these negative reviews by those from North Pole, I have decided to opt out from my relatives and friends and have cancelled Harvey to go with Jacky with a higher price. Unfortunately, it's the beginning of a nightmare. Whatever described on the forum was exactly what happened in my wedding: food is cold, size of dish is small, and service is unprofessional. As a result, I have been bombarded since the wedding by my parents, in-laws, and families for not using Harvey. It ruined not only my wedding but also my relationship with my in-laws. They feel lose face when the relatives talk about my wedding, like most of the Chinese parents.

I have also personally attended a Chinese wedding at Scarborough Convention Centre a month ago. I have to say the managers of the hall is terrible to deal with but the food and service from Dragon Dynasty was consistent with the other weddings I've attended. Unfortunately, it was too late for me to change back to Harvey.

For those of you looking for a dependable and quality Chinese caterer for your wedding, you will definitely have no regret to go with Dragon Dynasty / Harvey. Otherwise you'll be on the same boat as mine. :(

W
W Sent on 08/05/2013
4.8 out of 5 rating
When we booked the Eglinton Grand for our wedding venue, we were tempted to serve our guests a Western dinner rather than pay extra to have Dragon Dynasty provide Chinese catering. However, after much consideration, we realized that nothing would please our parents more than to have a traditional Chinese wedding banquet dinner. We decided to offer our guests the best of both worlds: a gorgeous venue & traditional Chinese menu.

It was the best decision we made for our wedding. The catering provided by Dragon Dynasty was superb. The service was fast, efficient, and professional. The food was cooked on site and was EXCELLENT. (In truth, it was much better than many other Chinese wedding dinners we have had that were served at Chinese restaurants or halls.) We received so many compliments from our guests, both young and old, Chinese and non-Chinese, about how good the food was at our wedding. Our parents and older relatives were truly impressed. The catering manager Joe, was efficient and prompt and even checked-in with my mom a couple of times throughout the evening to make sure that the food and service were up to her expectations.

For future brides and grooms facing the same dilemma that we did, I would highly suggest having both a gorgeous banquet hall and excellent Chinese food catered by Dragon Dynasty. It's all that your guests will remember and you won't regret it.

NOTE: Dragon Dynasty was highly professional to work with, but tended to be easier to reach when my wedding day was getting a little closer (like one month away or so). Just something to keep in mind in case there are any brides who freak out if their emails aren't responded to within 24 hours=P
L
Long Sent on 08/28/2013
1 out of 5 rating
A friend of mines family hired this catering company (dragon dynasty and their managing partners ROVEY) for a wedding , (based on stellar on-line reviews) ..it was a celebratory weekend and they wanted something very special - the food was unappealing visually and not very tasty. the worst part was the chicken was under-cooked!!! I was assured by the server that the kitchen would bend over backwards to make me a new one , ensuring it will be cooked and adding whatever is needed to up the experience . Not only did it come back OVER cooked , the server said there was nothing she can do about it now because she has to serve the next set of courses and the kitchen doesn't have the time.

Sorry dragon dynasty, i am not impressed.
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