TL/DR - refused count people that booked rooms day of towards attrition rate, shuttle for my wedding guests never came, charged me $120 extra because we ran out of coffee and water during our morning after brunch

Room blocks - we blocked out months in advanced and since this was a local wedding we wanted to have rooms for those that were too sloppy by the end of the night. Deadline for the block passed, which happens. But I asked them if we could at least count guests that book later toward the attrition rate, since that was revenue that the hotel would not have had without us. They said they will speak to management and let us know. About 6 rooms were booked the day of the wedding, none of which got counted towards our attrition rate. That’s about $700’at least in revenue that the hotel would not have had towards us, but they didn’t count that and we had to pay a higher rate since all rooms in our block weren’t booked

Shuttle service - I had let them know on 7.6.23 that my wedding was on 7.22.23 and asked for a shuttle. I confirmed the times with the sales rep and she said she would take care of it. Shuttles were supposed to come to my reception venue 10 minutes away at 11 and 12:15. When I walked outside after my wedding ended at midnight I saw a large group of people waiting for a shuttle. No shuttles ever came and my guests instead had to Uber. One of them called the front desk of the hotel asking and was very curtly told there were no shuttles that evening. When he asked more, he was hung up on. When I asked about this the next morning, I was told my shuttle did go out….on 7.21.23. Which was not my wedding date. I am unsure who it picked up but it wasn’t my guests.

Morning breakfast - we had reserved a conference room for breakfast and we did an a la crate option. We ran out of food early, which is fine. But we also ran out of coffee and water. I had asked someone if they could refill it for us and they said yes. About 45 minutes later it still had not come and I asked again. It came a half hour after that. The next day I get a bill from the sales team for an additional $117 for the breakfast for refilling coffee and water. Go to any other restaurant and they do that for free.

I cannot state it enough. Do not book here. Not worth it.

My Wedding was perfect. Lovely sunny day by the Gazebo with cocktail and reception to follow. The drinks and food were great. I had no complaints from anyone. My cake was even delicious and you order it with the hotel package that was offered. My wedding suite was spacious and comfortable. I could look down from my room and see everyone arrive. Khullod the coordinator was awesome and kudos to the chef for making my food just like I wanted it.

We used the Doubletree Oak Brook for our guest room block the week of our wedding. They were very easy to set up, and I had no trouble getting in touch with them to check on the status of the block and make updates as our guest numbers increased. I also booked a suite with them for the bridesmaids and myself to get ready on the day of the wedding, and they were extremely helpful. I was easily able to arrange to have a high-top table and extension cord delivered to the room, and they were also able to arrange for sandwiches to be sent up at lunch time so we didn't go hungry. They also ran complimentary shuttles between our venue and the hotel so that our guests wouldn't get stranded. All in all, I am so glad we chose to stay here for our wedding.