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1.6 out of 5 rating
1 Review
  • Quality of service
    2 out of 5 rating
  • Average response time
    2 out of 5 rating
  • Professionalism
    1 out of 5 rating
  • Value
    2 out of 5 rating
  • Flexibility
    1 out of 5 rating
0% Recommended by couples
E
Emily H. Sent on 06/24/2021
1.6 out of 5 rating

Wedding was NOT like the tasting

I will give one star because the food was delicious, however everything else about our experience was a nightmare.

Let me start by saying the tasting was amazing. the food was great. Carla was very professional. The portion sizes were good. We liked what we chose.

Carla catered our wedding and it could not have been any more different than our tasting experience. We started by paying for the food. We chose 3 entrees. We also paid the 20% service charge, and gratuity up front to help during Covid. When we had the final guest count we paid for an additional 5 people (it ended up being 10 people as 5 did not show).

Here is what we got for our Wedding
1. We were told at our tasting that Carla had never been to our Venue and would be visiting to look at the set up. She had over a year to look and never did, so when her staff arrived they were flustered and asking the venue staff how and where to set up.

2.Once they were set up, two family members brought the wedding cake back to the kitchen to cut it. (our venue has a full caterers kitchen and plenty of space). They were told that they would have to cut the cake in the hallway (both of my family members do catering and have servesafe). When one family member asked a member of Carla's stadd if they could use a pair of gloves, Carla's staff was extremely rude to her ...wait for it...right in front of the bridal party. So I felt awful all through dinner as the entire bridal party told me what happened.

3. This was not the only time their staff was rude to our guests. One of our guests asked if she could have a second serving of macaroni since she does not eat meat. She was rudely told no. My mother in law asked if she could possibly get a little something, even a dinner roll for her mother as the staff was setting up because her mother was not doing well in the heat and has dimentia. Instead of directing her to the appetizers, the staff rudely told her that it was impossible since they were still setting up.

4. Last but most importantly, you will not get what you paid for. My husband (the groom) was told he could only choose 2 of the 3 types of meat (this is not in Carla's contract and had we known we would pay for 3 choose 2, we would have gone elsewhere). All other guests were told the same.
The portion sizes are TINY. They do not at all reflect the portion sizes you get at the tasting. I am 5'4" and 125lbs and I was left hungry. We got toddler sized portions and guests were not given the chance to get "more" of anything. We ended up buying pizzas a few hours after dinner to feed our guests.
Finally, it says in her contract that she will not let you keep leftovers (no big deal), but when guests were told (by the bridal party) to go get seconds, they were ONCE AGAIN rudely told that they had already been through the line.
So we paid for 3 entrees and extra people just to have our guests leave upset and hungry while Carla took the rest of the food back to their kitchen.

I sent Carla and email expressing my disappointment in her staffs lack of professionalism and was responded to with an email full of sugar coated excuses. Including "I didn't know who your mother in law was" and "buffet doesn't mean huge/unlimited portions."

I would be happy to forward the email chain to anyone who would like to see who they are dealing with. Would not recommend.

I would recommend All Occasions Services/Bubbs BBQ. They service the same area and they catered our rehearsal. In hindsight I wish I had hired them for the wedding. Thier staff did their homework on the venue, the food was excellent, and their staff was very friendly and professional.
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Carla's Catering frequently asked questions

Carla's Catering offers the following event services for weddings:
  • Delivery
  • Set Up
  • Clean Up
Carla's Catering offers the following catering services for weddings:
  • Breakfast / Brunch
  • Buffet
  • Cake Cutting
  • Custom Menu
  • Hors d'oeuvres
  • Stations
  • Tastings
At Carla's Catering, you can find the following types of cuisine:
  • American
At Carla's Catering, the following dietary needs can be accomodated:
  • Gluten Free
  • Lactose Free
  • Nut Free
  • Vegan
  • Vegetarian
To cater to all tastes, Carla's Catering offers the following food and beverage items:
  • China
  • Flatware
  • Glassware
  • Linens
Carla's Catering is recommended by 32% of couples who have used their services. Their overall rating is 1.6 out of 5 with the following breakdown: 2 in quality of service, 2 in average response time, 2 in value, 1 in flexibility and 1 in professionalism.

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