This vendor was required to be used in our package with the hotel. During the consultation, everything was fine. The lady seemed to understand my vision and assurred me she could make it happen. At the next visit, she did not understand my vision, there was a ton of confusion as if we had never met and discussed anything at all. Although, I must mention, that they were in the process of moving to a different location. So I am sure this is the reason. But all in all, she really came through. We ordered balloons for our dance floor, centerpieces, and the bridal bouquet, and the boutenaires (not sure how that is spelled). Everything was lovely!!! Far more than what I expected. My bouquet had a beautiful handle. It was very heavy but so beautiful! I would use their services again, and would recommend them to others!