Our decision to use Ace Hotel NOLA as our wedding venue was one of the best decisions we have ever made. From start to finish, their staff was professional, friendly, and accommodating. Our original wedding date had to be moved a year due to the pandemic and Ace did a wonderful job helping us navigate contracts, keeping us updated on changing guidelines for the city, and giving us the flexibility to continue to work with them throughout that time. Everyone that we worked went above and beyond to make our stay and our wedding day spectacular. I cannot say enough good things about them. From the sales teams, to the front desk, to the hospitality servers, and housekeeping-everything and everyone was amazing. The Barnett Hall space was beautiful and the food was great. One other thing that I really appreciated about Ace is that on my wedding day, they always made sure I had a point of contact working with me and keeping me informed as our event moved throughout the day. This really made my day, as the bride, stress-free. I felt completely reassured by everyone working with me and like I was in good hands. Not to mention, the entire hotel is a vibe. I highly recommend Ace to any couples that are considering venues in the NOLA area, you won’t be disappointed. In fact, we are already planning our trip back to celebrate our one year anniversary.

The Ace and their wonderful event staff made our wedding truly a special and memorable event despite the ongoing global pandemic. The fact that we were able to throw a super fun party in this climate where both staff and guests felt safe is a testament their time and care in making our wedding a reality. Whenever a new consideration or idea popped into our heads, Brenda and the rest of our contacts there were a quick phone call or email away and always responded promptly and with a matched enthusiasm. We cannot thank them enough for their time and hard work in making our event a reality and have gotten nothing but compliments from our family and friends who were able to attend, many saying it was such a reprieve from the daily grind of 2020 and so nice to feel just a bit "normal" and safe for an evening. We cannot thank the Ace enough for giving us this and we highly recommend them.

We had our wedding at the Ace Hotel on October 2 and can’t say enough about how special the Ace Hotel and their staff made our wedding weekend. Against all odds, Hurricane Ida hit New Orleans a month before and Covid, they went over and beyond to make our wedding a wonderful success. Ryan and Bonnie did a great job working with us to get the day setup despite being displaced by the hurricane. They were present the day of to assure the setup went smooth and everything went off without a hitch. They handed it over to John who made sure the night went off flawlessly. The food was amazing and bartenders were amazing. Definitely make sure to include the short ribs on your menu. People are still talking about them. John assigned Jamie the sole responsibility to take care of us through the night and she did not disappoint. We were never without a full drink or a plate of food. Every time we turned around, she was right there making sure we had everything we needed to make this night special. I can’t say enough how great the night was for us and how it exceeded all of our expectations. Thank you to everyone at Ace for making this a great night for us and our entire party.

My wife and I decided that since one of our families would have to travel to either Los Angeles where I'm from or to Denver where she's from, we would take the opportunity to get married in New Orleans and force both families to travel. Why not?! It's always been a destination I've considered. Plus it gave everyone a great reason to book that first (semi)post-covid trip. The entire weekend was a beautiful stream of unforgettable memories. We owe it all to the staff! Planning a wedding via email is a bit of a leap of faith, but communication was easy. I'm a big fan of asking the experts for their opinions. The Ace team offered their experience every step of the way from room bookings to timing to menus. Most importantly was how flexible they were right up to the date. Unfortunately there was a surge in covid cases in the weeks before our wedding causing a few guests to drop out. I admit it spawned a few small anxiety attacks, until the Ace assured me the rooms could be cancelled and the plates adjusted. Once we checked in we felt immediate calm. The whole hotel knew who we were, constantly greeting us and checking in on us. The pool was an extra little oasis when we needed it. The convenient lobby bar was abused by my party. The coffee shop on property was a delicious daily meeting place for the families to plan out their days. There was an incredible Belgian cello player that happened to be performing at the hotel's venue Three Keys one night. On the wedding day, we had a personal events member team up with my best friend to turn their already elaborate, dark, sexy, candle-filled Barnett Dining Room into the gorgeous dinner party of our dreams. He was there all day, he counted down our entrance, and became such a friend by that point that he even took some candid camera phone photos of our second line march to add to our library! It was an all-in-one experience that left little for me to worry about.

My husband and I cannot say enough great things about the staff at the Ace Hotel New Orleans! We originally were to marry in May 2020 and had picked the Ace hotel as one of our top choices. After talking with the staff, we knew this was our spot and immediately made a room block there. Covid got in the way and they made moving our room block dates smooth and painless! We ended up moving our date 3 times. On top of that, they made sure our guests were taken care of with the highest service while booking and during their stay. Vicki, Brenda, Shakita, Ryan and the entire ACE Staff were exceptional! Hurricane Ida occurred during our stay and they went above and beyond to make us feel safe and prepared during the storm. We would highly recommend everyone stay here because of their phenomenal customer service and positive attitudes! Of course, the rooms are amazing, along with the restaurants and events they hold are a bonus on top too! We can’t wait to return. If there was a 6 star option, they would get it!

I live in New Orleans and had the wedding of my dreams at the Ace Hotel in December 2020. The event staff made the experience easy and took away a lot of the anxiety I had about planning my wedding. The hotel itself is a glamorous art deco spot, absolutely stunning and full of New Orleans character and unique artistic details. I loved that Ace provides an event manager staff to help with logistics. Food, drinks, tables, customized menus with our names and the date, everything was taken care of without having to coordinate multiple vendors, and practically zero effort on my end. They were flexible, accommodated our every request, and were warm, friendly and easy to work with. The event manager I worked with, Bonnie, was on site the day of the wedding making sure everything ran smoothly and she was an absolute angel. The food was amazing, our guests were impressed, and everything went perfectly. I couldn't be happier with our choice of venue for the wedding. I highly recommend Ace, especially to those looking to reduce the amount of planning work for themselves.

Cannot say enough good things about working with Ace Hotel New Orleans! I worked with their events team to plan a formal fundraising gala for a local organization with 250 guests. Their event coordinators and sales reps were very responsive, helpful, and supportive. They always provided great guidance and kept the event logistics organized and on track. The venue is awesome, totally unique in New Orleans and very chic. Planning is very easy, as they offer chairs, tables, linens, overhead lighting, etc., and they provide great recommendations for vendors for other needs. We did a sit-down dinner, which was flawlessly coordinated by the kitchen, and everyone loved their food! They worked with us on the menu and customized it to exactly our budget and needs. Also, know that if you book your wedding here, you are supporting a business that truly gives back and supports the local New Orleans community. Highly recommend!

What a long story I have to tell about the Ace Hotel. We booked it for the ceremony and reception for our daughter's recent wedding.

My daughter and her fiance met with, toured the facility and asked for a sample menu and cost for 150 people in mid January. We waited and waited and then I came to New Orleans to look at the venues she was interested in. We met with the Ace and our contact in that meeting told us that the next day would be her last day. The Ace was the venue my daughter really wanted to use and so we talked to and negotiated our contract with Dawn Ledet in February. Over the next few months, we had lots of questions and either didn't receive a reply or what we got was curt. We began to feel like we were being passed around from person to person and that no one was really attending to us. By the end of June, we decided we needed another face to face and scheduled a meeting with Dawn. When we arrived our meeting was with Lindsey and Jaime and no explanation was given. While Lindsey was personable, Jaime was not and we got a series of no, no, and no on things that Dawn had said would be fine. We felt like we were going to have to "recreate the wheel". We were already 4-5 months into planning and that was not good news to us. Fortunately, my daughter has a friend who is one of the chefs at Josephine Estelle and he let us know that Dawn was no longer there and told us to contact Brad McDonald. So we did, thankfully. He and I spoke and I explained that I was feeling a real lack confidence in their ability to execute our plans. He assured me, point by point, on the things I was concerned about and we
moved on with Lindsey in charge. We were in a little bit of a lull in planning so the few times I contacted Lindsey she was helpful and replied promptly. Then I received an email from her saying the next day would be her last. I quickly shot off a "what the heck" email to Brad McDonald and before he could reply I got an email and phone call from Brenda Scherzer. Brenda assured me that she had lots of experience and would be there to see us through the rest of the planning. I was a little skeptical to begin with so I made another trip to NOLA in October to meet with the Ace. My daughter and I met with Brenda and Brad. After that meeting things really changed for us. The attitude went from " we can't do that" to "what can we do for you?". Brenda, who was joined by Jenny Ross a few weeks later, where both spot on with their information. We got quick and helpful responses and guidance. My confidence was restored! As the weeks rolled on toward the wedding all the details were ironed out and on paper and my fingers were crossed.

After all that negativity and times I thought I would pull my hair out,
the Ace carried everything out perfectly. From dropping things off at the hotel to the move out of vendors after the reception. Like all weddings, there are lots of moving parts and they all worked just right. We had a Pittsburgh Cookie Table and even the bellman and valets knew what to do with the cookies that were being dropped off. It was flawless!

Now to the food, it was fantastic! Our guests didn't compliment, they raved. Every dish was delicious and beautifully presented. The beef tender was perfectly prepared and carved. It was just perfect and the plates were piled high. Good food was really important to us and they really came through for us. The service was attentive and professional too!

Did I enjoy the entire process with the Ace?? No but in the end it was everything we wanted the day to be. I know that they have been working really hard to correct many of the issues that we encountered and sincerely believe that have done so. I was really able to relax and enjoy the day knowing that they had everything covered.

Thank you so much, Brad, Brenda, Jenny and Chef Brad for all you did to make it the best day ever for us.

Mary Sharrick

When I tell you that the team at the Ace made my wedding dreams come true, I mean it. From start to finish, the team (shout-out to my Ace fairy godmothers Bonnie and Brenda) did everything they could to support my vision and make it a reality. My guests raved about the space, reception food, and service (like, RAVED) and their rooms were clean and beautifully prepared. Did I mention that we planned and executed everything in 2 weeks? I would recommend the Ace Hotel to anyone looking to have a stress-free and classy wedding. Can't wait to celebrate my anniversary there every year!

From the beginning of our interactions with the events and sales team at the Ace, we felt empowered to plan the wedding of our dreams. Planning a wedding during the height of the pandemic was one of the craziest times of my life, but Brenda, Bonnie, and Ace and Seaworthy team had our backs the whole way. They went out of their way to make our concerns and anxieties feel heard and to make our ever-shifting plans feel as steady as possible, even with the pandemic city and state regulations literally changing every hour. Even with everything hectic going on, Brenda and Bonnie helped us move forward with a sense of calm and diligence that only tried and true events professionals can provide.

Everything went off without a hitch thanks to the support of the Ace and their staff, all of whom were knowledgeable, consistent, accommodating, and compassionate toward myself and my partner, our vendors, and our guests. The health and safety of their staff and guests was always the foremost priority. The events team made my guests feel safe, relaxed, and able to fully enjoy themselves. Feedback from our guests were that they “felt like they were in a beautiful film” and that the “food was unbelievable, drinks were amazing—best wedding food” they’ve had.

Huge thanks and kudos to Bonnie for being a sounding board and an open-minded and creative thought partner. Heartfelt thanks and kudos to Brenda for her clarity, candor, and resilience. The folks we met on our wedding day (Josephine Estelle and Seaworthy staff especially Stephen, Ryan, Jack, and everyone at the front desk and security) made us feel extra special and cared for. They were incredibly warm and helpful, catering to our needs and the needs of our guests—helping us locate lost and misplaced items, and accommodating all our asks.

I cannot say enough good things about this venue and its people. From the flexibility of their event spaces to their delicious food & beverage program to their caring staff—our experience was excellent.