Ace Hotel Reviews

The Ace and their wonderful event staff made our wedding truly a special and memorable event despite the ongoing global pandemic. The fact that we were able to throw a super fun party in this climate where both staff and guests felt safe is a testament their time and care in making our wedding a reality. Whenever a new consideration or idea popped into our heads, Brenda and the rest of our contacts there were a quick phone call or email away and always responded promptly and with a matched enthusiasm. We cannot thank them enough for their time and hard work in making our event a reality and have gotten nothing but compliments from our family and friends who were able to attend, many saying it was such a reprieve from the daily grind of 2020 and so nice to feel just a bit "normal" and safe for an evening. We cannot thank the Ace enough for giving us this and we highly recommend them.

From the beginning of our interactions with the events and sales team at the Ace, we felt empowered to plan the wedding of our dreams. Planning a wedding during the height of the pandemic was one of the craziest times of my life, but Brenda, Bonnie, and Ace and Seaworthy team had our backs the whole way. They went out of their way to make our concerns and anxieties feel heard and to make our ever-shifting plans feel as steady as possible, even with the pandemic city and state regulations literally changing every hour. Even with everything hectic going on, Brenda and Bonnie helped us move forward with a sense of calm and diligence that only tried and true events professionals can provide.

Everything went off without a hitch thanks to the support of the Ace and their staff, all of whom were knowledgeable, consistent, accommodating, and compassionate toward myself and my partner, our vendors, and our guests. The health and safety of their staff and guests was always the foremost priority. The events team made my guests feel safe, relaxed, and able to fully enjoy themselves. Feedback from our guests were that they “felt like they were in a beautiful film” and that the “food was unbelievable, drinks were amazing—best wedding food” they’ve had.

Huge thanks and kudos to Bonnie for being a sounding board and an open-minded and creative thought partner. Heartfelt thanks and kudos to Brenda for her clarity, candor, and resilience. The folks we met on our wedding day (Josephine Estelle and Seaworthy staff especially Stephen, Ryan, Jack, and everyone at the front desk and security) made us feel extra special and cared for. They were incredibly warm and helpful, catering to our needs and the needs of our guests—helping us locate lost and misplaced items, and accommodating all our asks.

I cannot say enough good things about this venue and its people. From the flexibility of their event spaces to their delicious food & beverage program to their caring staff—our experience was excellent.

My daughter’s wedding reception was held at the Ace on April 8, 2022. All I can say is WOW!! What an absolute spacious perfect place for a reception! The Barnett Hall is huge! It’s clearly large enough for a ceremony but she chose a church for that part.

We had a live band, 4 bars, Plum Street Snoball, and approximately 250 guests. There was plenty of room for everything! The staff was extremely accommodating with the day of timing to get all the outside vendors set up.

The night of the celebration was fabulous! The staff was very attentive and made sure all our needs and our guests needs were met. The food from The Josephine Estelle was phenomenal.

We could not have chosen a more perfect venue! The entry to the wedding is a beautiful old New Orleans brick courtyard next to Seaworthy restaurant. The ambiance of the lighting led the way to a spectacular night and lifelong memories!

I live in New Orleans and had the wedding of my dreams at the Ace Hotel in December 2020. The event staff made the experience easy and took away a lot of the anxiety I had about planning my wedding. The hotel itself is a glamorous art deco spot, absolutely stunning and full of New Orleans character and unique artistic details. I loved that Ace provides an event manager staff to help with logistics. Food, drinks, tables, customized menus with our names and the date, everything was taken care of without having to coordinate multiple vendors, and practically zero effort on my end. They were flexible, accommodated our every request, and were warm, friendly and easy to work with. The event manager I worked with, Bonnie, was on site the day of the wedding making sure everything ran smoothly and she was an absolute angel. The food was amazing, our guests were impressed, and everything went perfectly. I couldn't be happier with our choice of venue for the wedding. I highly recommend Ace, especially to those looking to reduce the amount of planning work for themselves.

We had our wedding at the Ace Hotel on October 2 and can’t say enough about how special the Ace Hotel and their staff made our wedding weekend. Against all odds, Hurricane Ida hit New Orleans a month before and Covid, they went over and beyond to make our wedding a wonderful success. Ryan and Bonnie did a great job working with us to get the day setup despite being displaced by the hurricane. They were present the day of to assure the setup went smooth and everything went off without a hitch. They handed it over to John who made sure the night went off flawlessly. The food was amazing and bartenders were amazing. Definitely make sure to include the short ribs on your menu. People are still talking about them. John assigned Jamie the sole responsibility to take care of us through the night and she did not disappoint. We were never without a full drink or a plate of food. Every time we turned around, she was right there making sure we had everything we needed to make this night special. I can’t say enough how great the night was for us and how it exceeded all of our expectations. Thank you to everyone at Ace for making this a great night for us and our entire party.

My husband and I cannot say enough great things about the staff at the Ace Hotel New Orleans! We originally were to marry in May 2020 and had picked the Ace hotel as one of our top choices. After talking with the staff, we knew this was our spot and immediately made a room block there. Covid got in the way and they made moving our room block dates smooth and painless! We ended up moving our date 3 times. On top of that, they made sure our guests were taken care of with the highest service while booking and during their stay. Vicki, Brenda, Shakita, Ryan and the entire ACE Staff were exceptional! Hurricane Ida occurred during our stay and they went above and beyond to make us feel safe and prepared during the storm. We would highly recommend everyone stay here because of their phenomenal customer service and positive attitudes! Of course, the rooms are amazing, along with the restaurants and events they hold are a bonus on top too! We can’t wait to return. If there was a 6 star option, they would get it!

My wife and I decided that since one of our families would have to travel to either Los Angeles where I'm from or to Denver where she's from, we would take the opportunity to get married in New Orleans and force both families to travel. Why not?! It's always been a destination I've considered. Plus it gave everyone a great reason to book that first (semi)post-covid trip. The entire weekend was a beautiful stream of unforgettable memories. We owe it all to the staff! Planning a wedding via email is a bit of a leap of faith, but communication was easy. I'm a big fan of asking the experts for their opinions. The Ace team offered their experience every step of the way from room bookings to timing to menus. Most importantly was how flexible they were right up to the date. Unfortunately there was a surge in covid cases in the weeks before our wedding causing a few guests to drop out. I admit it spawned a few small anxiety attacks, until the Ace assured me the rooms could be cancelled and the plates adjusted. Once we checked in we felt immediate calm. The whole hotel knew who we were, constantly greeting us and checking in on us. The pool was an extra little oasis when we needed it. The convenient lobby bar was abused by my party. The coffee shop on property was a delicious daily meeting place for the families to plan out their days. There was an incredible Belgian cello player that happened to be performing at the hotel's venue Three Keys one night. On the wedding day, we had a personal events member team up with my best friend to turn their already elaborate, dark, sexy, candle-filled Barnett Dining Room into the gorgeous dinner party of our dreams. He was there all day, he counted down our entrance, and became such a friend by that point that he even took some candid camera phone photos of our second line march to add to our library! It was an all-in-one experience that left little for me to worry about.

I just got married at the Ace Hotel New Orleans and had a wonderful time! The ceremony and reception dinner on the 2nd floor terrace were beautiful, and we loved doing the champagne toast in the Barnett Courtyard.

We were very excited to celebrate our wedding with the NOLA Ace Hotel this November 2020. We had flown to New Orleans from Brooklyn, NY to view the venue and decide whether it was the right venue for us. We had just put our deposit down in late February 2020 and then COVID-19 hit 2 weeks later. We thought at the time that it would blow over quickly, but alas - here we are in October of 2020, NYC is still in partial lockdown, NOLA is still in partial lockdown and we have been able to plan absolutely ZERO for our wedding.

At first we had decided that we were going to push the date forward a year to 2021. The Ace was very accommodating with this and told us to just let them know when we would like to book the new date. But as COVID has raged on my fiance and I decided that we have no idea when we will be able to assure that our family and friends can safely travel to new orleans. We chose the venue because it is half way between our families - his in California and mine in NY and also we have stayed at the NOLA Ace several times and it is the only place we stay now when in visiting the city. We called to see if we could completely cancel and get our deposit back, as I am an artist and my partner a chef and our jobs have been non existent since March. The Ace was so gracious and accommodating in granting the request for our deposit refunded. They immediately said yes and made it so easy for us. We know so many people who have completely lost their wedding deposits during this time. When we and our families are able to travel freely again without fear we will return to the Ace for our wedding. We could not have had a better experience under very terrible circumstances and we appreciate that.

Our decision to use Ace Hotel NOLA as our wedding venue was one of the best decisions we have ever made. From start to finish, their staff was professional, friendly, and accommodating. Our original wedding date had to be moved a year due to the pandemic and Ace did a wonderful job helping us navigate contracts, keeping us updated on changing guidelines for the city, and giving us the flexibility to continue to work with them throughout that time. Everyone that we worked went above and beyond to make our stay and our wedding day spectacular. I cannot say enough good things about them. From the sales teams, to the front desk, to the hospitality servers, and housekeeping-everything and everyone was amazing. The Barnett Hall space was beautiful and the food was great. One other thing that I really appreciated about Ace is that on my wedding day, they always made sure I had a point of contact working with me and keeping me informed as our event moved throughout the day. This really made my day, as the bride, stress-free. I felt completely reassured by everyone working with me and like I was in good hands. Not to mention, the entire hotel is a vibe. I highly recommend Ace to any couples that are considering venues in the NOLA area, you won’t be disappointed. In fact, we are already planning our trip back to celebrate our one year anniversary.

What a long story I have to tell about the Ace Hotel. We booked it for the ceremony and reception for our daughter's recent wedding.

My daughter and her fiance met with, toured the facility and asked for a sample menu and cost for 150 people in mid January. We waited and waited and then I came to New Orleans to look at the venues she was interested in. We met with the Ace and our contact in that meeting told us that the next day would be her last day. The Ace was the venue my daughter really wanted to use and so we talked to and negotiated our contract with Dawn Ledet in February. Over the next few months, we had lots of questions and either didn't receive a reply or what we got was curt. We began to feel like we were being passed around from person to person and that no one was really attending to us. By the end of June, we decided we needed another face to face and scheduled a meeting with Dawn. When we arrived our meeting was with Lindsey and Jaime and no explanation was given. While Lindsey was personable, Jaime was not and we got a series of no, no, and no on things that Dawn had said would be fine. We felt like we were going to have to "recreate the wheel". We were already 4-5 months into planning and that was not good news to us. Fortunately, my daughter has a friend who is one of the chefs at Josephine Estelle and he let us know that Dawn was no longer there and told us to contact Brad McDonald. So we did, thankfully. He and I spoke and I explained that I was feeling a real lack confidence in their ability to execute our plans. He assured me, point by point, on the things I was concerned about and we
moved on with Lindsey in charge. We were in a little bit of a lull in planning so the few times I contacted Lindsey she was helpful and replied promptly. Then I received an email from her saying the next day would be her last. I quickly shot off a "what the heck" email to Brad McDonald and before he could reply I got an email and phone call from Brenda Scherzer. Brenda assured me that she had lots of experience and would be there to see us through the rest of the planning. I was a little skeptical to begin with so I made another trip to NOLA in October to meet with the Ace. My daughter and I met with Brenda and Brad. After that meeting things really changed for us. The attitude went from " we can't do that" to "what can we do for you?". Brenda, who was joined by Jenny Ross a few weeks later, where both spot on with their information. We got quick and helpful responses and guidance. My confidence was restored! As the weeks rolled on toward the wedding all the details were ironed out and on paper and my fingers were crossed.

After all that negativity and times I thought I would pull my hair out,
the Ace carried everything out perfectly. From dropping things off at the hotel to the move out of vendors after the reception. Like all weddings, there are lots of moving parts and they all worked just right. We had a Pittsburgh Cookie Table and even the bellman and valets knew what to do with the cookies that were being dropped off. It was flawless!

Now to the food, it was fantastic! Our guests didn't compliment, they raved. Every dish was delicious and beautifully presented. The beef tender was perfectly prepared and carved. It was just perfect and the plates were piled high. Good food was really important to us and they really came through for us. The service was attentive and professional too!

Did I enjoy the entire process with the Ace?? No but in the end it was everything we wanted the day to be. I know that they have been working really hard to correct many of the issues that we encountered and sincerely believe that have done so. I was really able to relax and enjoy the day knowing that they had everything covered.

Thank you so much, Brad, Brenda, Jenny and Chef Brad for all you did to make it the best day ever for us.

Mary Sharrick

We were extremely satisfied with both the sales and event staff at the Ace Hotel in New Orleans, where we held our very small (13 people total) destination microwedding. We initially corresponded with Tey and Thomas before we were able to travel to NOLA for a tour of the spaces available at the hotel. Thomas was great at giving us ideas for how we could utilize different spaces for our ceremony and reception. He was very responsive to any questions we had both prior to and following the signing of the contract. The execution of the wedding was handled expertly by Jeff (who has since transferred to LA), Lindsey, Franki, Sierra, and Meghan. Lindsey helped coordinate every detail leading up to the weekend, when Franki took over seamlessly. Again, communication was on point - I never felt like we were chasing after them for a response. We deferred the decor to the Ace staff, and they did a fantastic job utilizing items they keep on hand, along with some fresh flowers - you would have thought we spent a lot of time meticulously planning the decor ourselves! Because of the excellent service we received, we were truly able to relax and enjoy our wedding day. I cannot recommend them enough if you're looking for a fun, quirky backdrop for your wedding or event!

Cannot say enough good things about working with Ace Hotel New Orleans! I worked with their events team to plan a formal fundraising gala for a local organization with 250 guests. Their event coordinators and sales reps were very responsive, helpful, and supportive. They always provided great guidance and kept the event logistics organized and on track. The venue is awesome, totally unique in New Orleans and very chic. Planning is very easy, as they offer chairs, tables, linens, overhead lighting, etc., and they provide great recommendations for vendors for other needs. We did a sit-down dinner, which was flawlessly coordinated by the kitchen, and everyone loved their food! They worked with us on the menu and customized it to exactly our budget and needs. Also, know that if you book your wedding here, you are supporting a business that truly gives back and supports the local New Orleans community. Highly recommend!

When I tell you that the team at the Ace made my wedding dreams come true, I mean it. From start to finish, the team (shout-out to my Ace fairy godmothers Bonnie and Brenda) did everything they could to support my vision and make it a reality. My guests raved about the space, reception food, and service (like, RAVED) and their rooms were clean and beautifully prepared. Did I mention that we planned and executed everything in 2 weeks? I would recommend the Ace Hotel to anyone looking to have a stress-free and classy wedding. Can't wait to celebrate my anniversary there every year!

We had our March 2022 wedding at the Ace Hotel. Everything turned out better than I could have imagined. The Ace went the extra mile with everything, the decor, the food, the service. Everything was just perfect. The staff was so wonderful, helpful, and friendly. They definitely had my husband and I feeling like the V.I.P.s and our guests feeling special as well. We rented the Barnett Dining Room for our ceremony and then flipped it for our reception along with the Barnett Courtyard and the Music Room. The flow between the three spaces worked really well, and it had the perfect moody, artistic, and classic New Orleanian vibe we wanted. We also took beautiful photos around the venue (without disturbing guests of course) that I will cherish forever. It was my dream wedding. We also stayed the weekend for the first two nights of our honeymoon at the Ace after the wedding and really enjoyed just lounging about the hotel and taking advantage of their different restaurants and amenities. We cannot recommend the Ace Hotel enough! They were great to work with and very accommodating. Extra special shout out to Torri who was our point of contact for all of the planning there. Photos shared here by the amazing September Company.

I am overjoyed that I choose the Ace New Orleans to host my wedding and ceremony. I do not live in the area and was planning from the DMV during Covid. Bonnie was very helpful the entire way and I was about to visit to plan and taste my menu prior to the event. Bonnie was very flexible with my last minute changes and ensuring that the day off everything was prepared. Everything turned out amazing and the food was immaculate. Literally all my guest compliment how good and filling the food was. The ace hotel is a beautiful hotel in its self and the venues they offer are naturally beautiful which can lend itself to minimal decor. I would recommend and have my ceremony here all over again if I could.

I had the most amazing time at my wedding at Ace Hotel New Orleans. The venue is absolutely gorgeous and can be dressed up or down (depending on your preference) with minimal detail. It has so many special quirks but also has the New Orleans vibe that you are looking for with a destination wedding. The venue offers so much as far as setup, tables, chairs, and linens that it is just about a one stop shop for everything you will need for the special day. Every one of my guest raved about the delicious food and the large portions they received. Menu is flexible and the event staff and coordinators really cater to your every need and are very flexible and accommodating to make sure the day goes exactly how you want it. I could tell that the main goal with everyone that I worked with at the Ace was to make sure I had a fabulous and memorable night. We made the best choice with choosing Ace Hotel as our wedding venue!

We worked with three different event coordinators throughout our wedding planning process, seems they have trouble keeping steady employees. Each time we had to reiterate what was told to us, little was in writing. Some promises were not kept and some information was not shared, like needing to pay extra for a media pass to take photos throughout the hotel. The wedding itself was beautiful and well put together, the food was good. It was very stressful getting to the wedding day, would not recommend if you are planning most of the wedding yourself.

We had our 65 person, out of town here. Honestly, our wedding week was absolutely amazing. In the days and weeks after the wedding, my husband and I haven't been able to stop talking about how perfect everything turned out. We even had guests come up to us during the reception and other wedding events to complement us on how unique to us our wedding was, how beautiful the spaces were, and even the food. No matter how perfect it turned out, in the 5 months prior to the wedding, my partner and I wished on countless occasions that someone had written an honest review of the Ace New Orleans before we decided on them. They were at best indifferent, forgetful, and unprofessional. At their worst, they were rude and unapologetic. Their promotional materials are completely inaccurate: they promise capacities nearly 40% larger than their actual capacity, they list amenities which at most are non-complementary or non-guaranteed. If that was the only inaccuracy, we would have been able to move on quickly. But at every stage of the process, we would discuss options with the management team, be offered a solution, only to be later told that they actually can't provide the solution they offered. It made for a vary frustrating wedding planning process. We loved our wedding at the Ace, but if you book with them do be prepared to line-by-line read contracts, re hash deals you have already made, remind them of terms in your written contract, and generally fight for what you want and what you were promised at booking. No other vendor (and we worked with several venues and 10+ other vendors for the wedding week events) provided such frustrating service. Bottom line: gorgeous common spaces (but smaller than advertised), be prepared to spend a lot of money to decorate event spaces because almost nothing is included except office chairs and folding tables, and be prepared to be very, very involved proofreading for changes your agreements.