A Tailor Made Event did the draping for my wedding in the Carriage House at Magnolia Plantation. Mrs. Tammy McCutcheon did an amazing job! She was given my vision for the draping and nailed it. The draping was exactly what I wanted. Once everything was setup in the Carriage House the draping pulled everything together. It made the room look so elegant. I could not have asked for a better job!

They have a great selection of materials, but they are slightly disorganized. I received many variations of the original invoices and there didn't seem to be clear change process. There was not a way to process payments online and often received e-mails with an invoice that said "call and pay" versus clear explanation on changes made. Things were left off the invoice that would make sense such as extension cords for industrial fans. While in the end everything worked out well and the decor was beautiful the process seemed a little disorganized. The staff are nice and the pricing affordable.

I used ATME for my wedding rentals and unfortunately I cannot recommend them to other brides. I had a very hard time getting in touch with ATME and communication was not easy. I booked ATME back in March, and when I had my numbers finalized in October, I contacted ATME to settle all the items I needed and after sending countless number of emails, I finally had to call in order to get a hold of Tammy from ATME and go through my invoice. It’s really hard to go through invoices over the phone, and I would have preferred to do this over email but phone was the only way to get a hold of anyone. After finalizing the order, I was ready to pay the rest of the invoice, but was told it was too late to send her a check to pay as it was past the 45 days out until the wedding mark, so she charged me a 3% credit card fee. I tried to explain to her that this was not my fault since she was not answering my emails and impossible to contact until then, and that I was also paying her with a debit card but she did not understand.

The other frustrating part was talking to her about the colors of the linens and linens in general. The website does not have color swatches clearly listed. So while on the phone, she had to text them to me and every color I picked she said they were out of stock. If I had known in March she was out of stock of the my colors I would have looked elsewhere. Most infuriating she kept pushing the color beige as a suggestion and that is the last color I wanted. Luckily I made it work by asking her if she could look at other materials and such or flip the colors with the table sizes etc. I had to remind her a few times to explain to me what table size goes with which linens as I don’t do this for a living and it gets confusing. Another mishap that happened was on the invoice, she charged me twice for a set of linens which I didn’t see until the weekend before my wedding. Once again, I emailed and got no response, so I called. It took a long time for her to understand what I was talking about, but when she finally understood, she told me she wouldn’t refund me until AFTER my wedding, which didn’t make any sense to me but she said due to it being past the 30 days out until my wedding mark, she had to make sure she got all of her rentals back before making a refund and that typically she doesn’t process refunds, which made no sense at all. I sent several emails, called her, but she refused to send me the refund until after the wedding, which she did send me though the day after my wedding.

We were told to pick up the linens the day before the wedding, as we rented linens for our rehearsal dinner from ATME. When we went to pick up, Tammy told us we actually didn’t need to pick up all the linens, which surprised us since all over the invoice it said we were to pick them all up and we had spent all morning making arrangements to do so. The day of the wedding, unfortunately things did not run smoothly. The 8 foot tables were left off and the truck had to drive back to Summerville to go get them, one of the easels I rented was so rusted it broke, and so one of my items I wanted displayed didn’t get displayed (I’m still in the process of trying to get a refund for this), several of the cushions and chairs were dirty, and one of the ties of the cushions was torn and we couldn’t tie it to the chair. ATME has better prices than some of the other companies around Charleston but after my experiences and seeing the quality of the rentals, I can’t give ATME 5 stars.

I hired this company for decor and rentals as my venue came empty. Tammy was very responsive when I reached out to discuss the beginning planning stages. As soon as I paid the deposit she ghosted me up until the month of the wedding. My wedding coordinator saved the day and contacted her directly. I had reserved numerous decor items for centerpieces, cake cutting set, lanterns, and battery candles. All of these items mysteriously disappeared from the invoice with absolutely zero explanation from tammy. I will give it to them that they showed up with the needed dishes, tables, linens, and outdoor lighting. I would have had no centerpieces and candles if it weren't for the wedding coordinator who went above and beyond. I am thoroughly disappointed with the lack of communication and professionalism from this company. There is no excuse when paying such a large sum of money to simply be ignored despite many emails, phone calls, and messages. This is the last thing any bride and groom needs when planning their wedding.