We were very dissatisfied with our service provided by Mobile Music 1. Dan is very nice. However they were difficult to communicate with at times, late the day of the wedding and Sheila was less than nice at our event. They did not play half of our ceremony music to include Bridal March and recessional as well as music for our wedding party. The music was very important to us and no apology was offered by them. Their ONE speaker was small and not very loud outside at the ceremony. Not many people were dancing at first at the reception and they did not try to get everyone on the dance floor until a few friends had to go to them to request songs to get people dancing. Overall the DJ is the only thing I would change about our wedding.
Mobile Music 1 responded with the following comments:
Crystal gave us the music to be played at the ceremony, the song for her to walk down the aisle was extremely soft. The minister cut 4 min off the ceremony and pushed them down the aisle right after Crystal's friend sang a song. We couldn't pull her disc out of player fast enough to put ours back in. BTW, the music, singing and vows were heard by everyone so the wedding PA system is more than adequate. It has taken care of brides for 3 years on various lawns, beach decks and beaches. If it can handle a beach, it's works well. You don't need a rock concert!
Sheila may have come across a little stern with a guest that popped up right before the ceremony and started bossing everyone around. We didn't see this lady at the rehearsal and we were directing the wedding so Sheila told her, "Thanks, but I've got it." She apologized to the groom and he said that it was fine and perfectly acceptable considering how rude it was for this guest to try to take charge. We still don't know who it was!
The dinner took most of the reception, all of the guests stayed in line at the 2 shrimp stir fry stations. The staff told me for the amount of guests, there should have been 3-4 stations but that would have added to the cost. This left very little time for dancing. We played the songs from the list that Crystal supplied as well a few of our own selections that got a better reaction than what she picked out. I believe we did have a couple of requests but there was only about 45 minutes for dancing. That was interrupted by her Uncle, the videographer with a ball and chain family tradition. The uncle, a groomsman and a couple of other guys ended up arguing with the Groom on the dance floor. How are these things our fault?
Sheila isn't available on Wednesdays because of church and I was working evenings at the time. That meant we were available every morning, every evening except on Wednesdays. From early morning until late evening, we were unavailable for 4 hours on those 4 days. I was also available all day on most Fridays until any scheduled rehearsals. We had given Crystal a handful of business cards that included our cell phones. She tried to call us on Wednesday nights, during the weekend when we performing elsewhere and she even called the house when the rehearsal was supposed to start. We were at the Sea Palms gazebo waiting on them. Yes, we were where we were supposed to be when she called our house but they weren't. They were up at the clubhouse. Of course we're going to be unavailable at times but all phones calls and emails were responded to quickly.
We've documented the wedding and will be willing to share with anyone including video footage. I have offered Wedding Wire video footage, phone logs for both the land line and cells phone to show far off this rogue review actually is. For more reviews, please visit our website.
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