I was really disappointed with the service we received from Jerry and HV Productions. It was by far the most disappointing part of our wedding experience. Everything was very smooth to begin with. He was very reasonably priced, $600 for the ceremony and reception. We paid half up front, when he only required $150 down, told him our ideas, and went from there. Everything seemed like it was going perfectly, until about a month before the date. We got a mean notice in the mail stating he had cancelled our date and was not returning our deposit. We had no idea what was going on. After trying to call him a number of times, I finally got a call back 2 days before the wedding. He informed me due to our lack of payment he had cancelled our date. We didn't even know it was due, but apparently it was in the contract, so our mistake, we paid him the balance in full. The day of wedding he showed up and everything was fine, or so we thought. 6 weeks after the wedding I started trying to contact Jerry for the finished product. No answer. I sent e-mails. No reply. 8 MONTHS after we were married, and only after threatening legal action, did I get a call back. He said he received it back in the mail, and offered to re-send it. I declined and requested to pick it up in person. The finished product was horrible. In between the ceremony and reception is the same frame for 4:23 in technicolor among other things. Luckily we have footage of our wedding though and for that I am grateful. Hopefully my situtation was out of the normal for him, but I would NOT recommend HV Productions to anyone.
HVProductions responded with the following comments:
I am not understanding what Jennifer is complaining about. I edited her video exactly to her fiancee's specifications. She was made well-aware of my policy on getting the balance paid as agreed in our special agreement. After sending her several friendly reminders, I had to send her a notice on breach of contract to get her to respond. I tried to work with her as best I could and in the end she seemed to be satisfied with my serices and product.
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