FLora Designs Florist responded with the following comments:
I am a bit confused as to this review for several reasons. So Renate you get NO STARS OUT OF FIVE! For One the only problem that I heard about and find hard to believe is their boutonnieres fell apart and were magically recreated with string and pins. Who is her mother in law, MCGiver? I have been creating floral decor for over 25 years and am presently up for Floral Designer of year. I hand wire EVERY boutonniere and Corsage as I was taught the correct way to create flower arrangements as well as taught professionally at a local college for over 11 years. Apparently This bride CANNOT be pleased considering I came in on my day off to personlly create her wedding flowers so they were fresh for her pick up on Sunday which as she stated we are not open and did open on time for her Father to pick up the flowers because she was too cheap to have them delivered for 25.00 to take the stress away from her parents on the wedding day. I spoke to her parents On Saturday when they came in and said they were trying to get a hold of us earlier We returned the call to Renates Cell phone when the shop opened at its normal Time. Her parents were concerned as we were not open to the public on Sundays, however, I explined to them that we open every Sunday to deliver to four local churches. There was no reason for concern except for Drama that Obviously Renate needed to stir up. When I told them the number we returned the message to they said oh that is her cell phone I do not know why she did not tell us. To put their minds at ease I gave them not only MY PERSONAL cell phone number The Owners TWO Personal Cell Phones and the SHops number for after hours orders. HOW MANY MORE NUMBERS DID SHE NEED. I NEVER RECEIVED ONE PHONE CALL SAYING SHE WAS HAVING A PROBLEM and We opened and gave the flowers to her father 1.5 hours earlier than originally stated to appease their Unwarrented Fears. The shop has been in business for over 28 years you do not keep your doors open for that long by being a screw up. Secondly immediately when we were alerted to the Boutonnirere problem Renates mother was refunded in full for ALL five boutonnieres even though when questioned she could not show me where on the rose it came apart and when I said everything was wired she acknowleged the fact that the stem was wired. Also She said nothing of any of the other complaints and in fact said not to worry she would be back since she had another daughter to wed and she loved the flowers. Third point is 870.00 dollars for a wedding was below our minumum to begin with but because her mother was a previous client Against my better judgement did the wedding any way which goes to prove a point of no good deed goes unpunished. I treat every wedding as if it is my own daughters and give the best value for what the client can afford. We buy flowers of highest quality and my standards far exceed any brides because MY name is on the product If I feel the flowers are inferior I will not use them and make a suitable and higher grade substitution. In Closing to all brides out there reading this, most Florists are artists and want to please every client and give them more than expected which is the normal reviews our shop gets as you can see. So Renate when you get married again please do find another florist!I am a bit confused as to this review for several reasons. So Renate you get NO STARS OUT OF FIVE! For One the only problem that I heard about and find hard to believe is their boutonnieres fell apart and were magically recreated with string and pins. Who is her mother in law, MCGiver? I have been creating floral decor for over 25 years and am presently up for Floral Designer of year. I hand wire EVERY boutonniere and Corsage as I was taught the correct way to create flower arrangements as well as taught professionally at a local college for over 11 years. Apparently This bride CANNOT be pleased considering I came in on my day off to personlly create her wedding flowers so they were fresh for her pick up on Sunday which as she stated we are not open and did open on time for her Father to pick up the flowers because she was too cheap to have them delivered for 25.00 to take the stress away from her parents on the wedding day. I spoke to her parents On Saturday when they came in and said they were trying to get a hold of us earlier We returned the call to Renates Cell phone when the shop opened at its normal Time. Her parents were concerned as we were not open to the public on Sundays, however, I explined to them that we open every Sunday to deliver to four local churches. There was no reason for concern except for Drama that Obviously Renate needed to stir up. When I told them the number we returned the message to they said oh that is her cell phone I do not know why she did not tell us. To put their minds at ease I gave them not only MY PERSONAL cell phone number The Owners TWO Personal Cell Phones and the SHops number for after hours orders. HOW MANY MORE NUMBERS DID SHE NEED. I NEVER RECEIVED ONE PHONE CALL SAYING SHE WAS HAVING A PROBLEM and We opened and gave the flowers to her father 1.5 hours earlier than originally stated to appease their Unwarrented Fears. The shop has been in business for over 28 years you do not keep your doors open for that long by being a screw up. Secondly immediately when we were alerted to the Boutonnirere problem Renates mother was refunded in full for ALL five boutonnieres even though when questioned she could not show me where on the rose it came apart and when I said everything was wired she acknowleged the fact that the stem was wired. Also She said nothing of any of the other complaints and in fact said not to worry she would be back since she had another daughter to wed and she loved the flowers. Third point is 870.00 dollars for a wedding was below our minumum to begin with but because her mother was a previous client Against my better judgement did the wedding any way which goes to prove a point of no good deed goes unpunished. I treat every wedding as if it is my own daughters and give the best value for what the client can afford. We buy flowers of highest quality and my standards far exceed any brides because MY name is on the product If I feel the flowers are inferior I will not use them and make a suitable and higher grade substitution. In Closing to all brides out there reading this, most Florists are artists and want to please every client and give them more than expected which is the normal reviews our shop gets as you can see. So Renate when you get married again please do find another florist!