Before the I Do's responded with the following comments:
Thank you very much for taking the time to review your purchase and our services. We love hearing from our customers. We are so very sorry to hear the shipping fee was more expensive than you had hoped for. Unfortunately, orders being shipped outside of the USA (into your country) are more costly to ship as opposed to orders being shipped within the USA. We do not determine the shipping rates for an order being shipped outside of the USA - our shipping carriers do. Our shipping carriers provide live or real time rates for all orders being shipped outside of the USA.

The good news - we are working on a new shipping system to make the shipping fee a little less painful for our international customers. We hope this will help future international customers save a little more on their shipping cost. We are so very sorry this new shipping system has not yet been implemented - we are sure it could have helped you too : )

Thank you, again, for taking the time to provide us with your feedback. We wish you all the best in the remainder of your wedding planning.

Warmest regards,

Casey, Manager at Before the I Do'sThank you very much for taking the time to review your purchase and our services. We love hearing from our customers. We are so very sorry to hear the shipping fee was more expensive than you had hoped for. Unfortunately, orders being shipped outside of the USA (into your country) are more costly to ship as opposed to orders being shipped within the USA. We do not determine the shipping rates for an order being shipped outside of the USA - our shipping carriers do. Our shipping carriers provide live or real time rates for all orders being shipped outside of the USA. The good news - we are working on a new shipping system to make the shipping fee a little less painful for our international customers. We hope this will help future international customers save a little more on their shipping cost. We are so very sorry this new shipping system has not yet been implemented - we are sure it could have helped you too : ) Thank you, again, for taking the time to provide us with your feedback. We wish you all the best in the remainder of your wedding planning. Warmest regards, Casey, Manager at Before the I Do's

Before the I Do's responded with the following comments:
Greetings Cathy:

As we offered in our replies to your emails, we are very sorry you feel this way about our service and your purchase. We work very, very hard to provide each customer with exceptional customer service. We feel grateful to have worked with and helped thousands and thousands of customers prepare for their wedding day.

Our toasting flutes are all sold as a set of 2, which is shown in each product's photo. If we sold our toasting flutes as only one, we would not pluralize the word "flute" and we would not show two toasting glasses in the product photo (because doing so would be misleading to the customer we feel). Furthermore, the detailed statement of the toasting flutes you ordered did note they were sold as a set.

Because we do not engrave toasting flutes in our local warehouse (we stock all non-personalized items), your toasting flutes were engraved directly by our manufacturer. Our order processing system is automated, meaning when a customer places an order for an item that is engraved by one of our manufacturers, this order is automatically sent to the manufacturer upon placement of the order from the customer. Your order was automatically sent to the manufacturer as soon as you hit the submit button to place your order.

We take customer care/service very seriously, and we feel we work very hard to help our customers the best we possibly can. To be honest, your order was not abnormal in the fact that you ordered two pairs of toasting flutes. Many customers choose to order two pairs - one to use on their wedding day and one to use as a keepsake. Or they order two pairs because they actually have the Maid of Honor and Best Man receive special toasting flutes to commemorate their wedding day.

When pulling your email to us, we see you did write "They arrived in good condition and look lovely". We are very happy to read that you do, in fact, like your toasting flutes. Your daughter chose a beautiful set.

We are always here to help. We may be reached via our toll-free phone line during normal business hours, via email 24/7 or via our live chat system. Should any of our customers have a question or are unsure of what they are about to purchase, we are always here to provide them with an answer.

We wish you, as the Mother of the Bride, and your daughter a very happy and beautiful wedding day.

Warmest regards,

Casey Palmer, Manager at Before the I Do'sGreetings Cathy: As we offered in our replies to your emails, we are very sorry you feel this way about our service and your purchase. We work very, very hard to provide each customer with exceptional customer service. We feel grateful to have worked with and helped thousands and thousands of customers prepare for their wedding day. Our toasting flutes are all sold as a set of 2, which is shown in each product's photo. If we sold our toasting flutes as only one, we would not pluralize the word "flute" and we would not show two toasting glasses in the product photo (because doing so would be misleading to the customer we feel). Furthermore, the detailed statement of the toasting flutes you ordered did note they were sold as a set. Because we do not engrave toasting flutes in our local warehouse (we stock all non-personalized items), your toasting flutes were engraved directly by our manufacturer. Our order processing system is automated, meaning when a customer places an order for an item that is engraved by one of our manufacturers, this order is automatically sent to the manufacturer upon placement of the order from the customer. Your order was automatically sent to the manufacturer as soon as you hit the submit button to place your order. We take customer care/service very seriously, and we feel we work very hard to help our customers the best we possibly can. To be honest, your order was not abnormal in the fact that you ordered two pairs of toasting flutes. Many customers choose to order two pairs - one to use on their wedding day and one to use as a keepsake. Or they order two pairs because they actually have the Maid of Honor and Best Man receive special toasting flutes to commemorate their wedding day. When pulling your email to us, we see you did write "They arrived in good condition and look lovely". We are very happy to read that you do, in fact, like your toasting flutes. Your daughter chose a beautiful set. We are always here to help. We may be reached via our toll-free phone line during normal business hours, via email 24/7 or via our live chat system. Should any of our customers have a question or are unsure of what they are about to purchase, we are always here to provide them with an answer. We wish you, as the Mother of the Bride, and your daughter a very happy and beautiful wedding day. Warmest regards, Casey Palmer, Manager at Before the I Do's