NO SHOW!!
NO CALLS! NO CLUE WHATSOEVER THAT ANGELI CARRIAGES WAS NOT GOING TO BE THERE AT ALL!! NO PRIOR INDICATIONS NOR ANY COMMUNICATION.
My Experience is described here:
This despicable behavior came from this vendor after exchanging over a dozen emails, AND having personally met Lisa Siciliani two weeks prior for the transportation that was to be provided for the Indian Baraat! (where the wedding events start off when the Groom comes on a beautifully decorated horse to be welcomed by the Bride's family before the wedding ceremony).
We were willing to pay the top dollar for the full hour ($400-500) for her just ten minutes of service! It was a critical first minutes for starting off my first child's grand wedding.
Even After six months, I can still feel the emotion of our shock, utter disappointment, dismay, embarrassment, horror of No Show and a host of indescribable feelings because of what happened.
To find out minutes before! That too WHEN I CALLED Ms Siciliano of Angeli Carriages to let her know we were ready to come out to meet her and the beautifully decorated horse she was supposed to have brought.
SHE WAS NOT PLANNING TO BE THERE AT ALL!!.
The only reason given was mechanical failure. For the horse???? No carriage had been requested by us. Angeli and Lisa Siciliani Never planned on being there, Never attempted to inform us, Nor had any alternate arrangements for us! She very well knew that Timing was critical, they owned other horses, and they knew about this months before! She and the horse had done this ceremony before. She was well aware of the fact that this was an important part of the wedding event. Inexcusable.
I had chosen Angeli Carriages because Lisa Siciliano has reassured me that as Angeli was local, and the event was in her familiar area of Austin Downtown, I could depend on her being there on time. Could I ever be more mislead! (If I had chosen Christina of White Horse& Carriage with her assurances of their good-back up plans). If only...
To those of you who have spent months in planning, spending and putting all you have for you very first child's wedding, this is the ultimate insult to have it all thrown right back in your face at the very start of what is supposed to be filled with amazing memories of a lifetime! It is only thanks to my support system that I was able to get through the next few hours.
Just getting an email of your apology the next day won't cut it Lisa Siciiliani of Angeli Carriages. What you have done is inexcusable! Shame on you.
TO ALL PEOPLE READING ONLY THE RAVES, PLEASE BEWARE
When I read the raving reviews on Wedding Wire, I had to let readers know that ON JUNE 18TH, 2011, LISA SICILIANI of ANGELI CARRIAGES had the ARROGANCE OF GETTING AWAY WITH THIS WITH THE ABOVE DESCRIBED UTTERLY SHAMELESS MANNER OF TREATING THEIR CLIENT (A MOTHER) IN AN EMOTIONAL SHAMBLE IN FRONT OF HUNDREDS OF HER GUESTS.
THIS VENDOR CAN ALSO SHOWS AN ABSOLUTE LACK OF BASIC DECENCY, COURTEOUSNESS, RESPONSIVENESS. ULTIMATE UNPROFESSIONALISM.
I can be reached at vasheel2@gmail.com for any comments or questions.
Thank you Wedding Wire for this opportunity.
Angeli Carriages responded with the following comments:
Unfortunately, a construction nail went through the sidewall of our tire on our horse trailer on I-35 less than two miles from the Baraat destination. Because it was the sidewall, the tire shredded before we were able to safely come to a stop on the side of the highway. We worked diligently to call friends who have horse trailers to come help, as it is not safe to unload a 2000 pound draft horse on the side of I-35. We still hoped to find a way to bring our horse. We were in communication and repeatedly apologized as we worked to find a way to get there.
When it became clear we would not be able to be there in time, we told the mother of the groom and another family member in two separate phone conversations.
It was quite understandable that our clients would be very upset. Of course there was no charge, and we would have been very humbled and grateful if we had been allowed to do more than repeatedly apologize, as we did offer our Vidaai services for free after the wedding. We completely understand their refusing, but we had hoped to demonstrate our sincere regret and sympathy.
Regarding our interaction, we try to be polite and respectful with everyone. This is the only time in over 4 years of operations that something like this has occurred and it still hurts us that we we failed this client regardless of the reason. We know that no words can recreate that day in the perfect way it should have gone. We always strive to do the very best for our clients and are truly saddened by not having been able provide our services this one time. No apology seems great enough.
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