I Do Transportation

I Do was great for our wedding! Everyone we spoke to and worked with was so helpful and nice. One thing I loved and the main reason we booked them was having the option of unlimited trips during our service time. This worked out so well for our older guests or anyone who wanted to leave a little earlier. Also, it was so worry free on my end as the bride. We had a call the week or so before where I told them the hotels we needed service to and from and they worked out a schedule and plan from there. I Do was great to work with!

Brides beware of I Do transportation in the north Houston area. We contracted them for 8 hours of service and followed the 8 hour schedule they gave us. Only to be charged for overage after the fact. First problem, we were told we would have the same drivers. That was not a fact, then they added the time to drive a third van from the warehouse to our venue. You should know your drivers schedules. Two our return picks were between 7pm and 11pm, 4 hours. Their schedule indicated unlimited pickup between 7pm and 11pm. Their excuses were well one van at 7pm only had one person. Why does that matter if it’s within the unlimited time frame? We also have communication from our coordinators that the the second van didn’t get to our venue to pickup until after 8:15pm. They also had to find the driver that was hiding in the back of the parking lot. We also have communication from them confirming that the vans were back in time. Three, the contract clearly states tolls are included, instead they route the vans from Montgomery to Spring taking 45, when the toll road was 15 to 30 mins faster depending on the time. Lastly, I have never experienced a transportation company charging to drive back to their warehouse after final drop off. I confirmed, confirmed, and confirmed the schedule and timing with them several times, like with all my vendors.

We even took responsibility that one van dropped off after 11pm and would pay for that possible 45 mins of overage but not two.

Finally, our wedding ended just before 10:30, My husband, and I stayed to pack up the venue, load our cargo van, drive 35 to our house, unloaded the van, drove 20 mins to our hotel, and still made it to our room before 12:30. The guest had been back for over an hour.

Beware of this company, and their poor scheduling and execution.