I would say that my experience with this store wasn't too bad - though it wasn't ideal either. I initially called to see if I required an appointment to try on dresses and was told that there wouldn't be a need, so I could just come in whenever I was available. When I arrived I was asked if I had an appointment and when I said no I was then told that I required one, but because I was already there, they still took care of me.
After waiting around for about a half an hour (which gave me time to look through their selection), I was put into a dressing room and the manager Francis was a great help in assisting me find my dress. I was happy when I finally found something that I was really happy with.
When I returned to the store a few weeks later to purchase the dress and have my measurements done, I was disappointed to see that the girl taking my measurements wanted to put me into a dress that was larger than what I required. When I asked her why she was putting me in a larger size then my measurements required she responded by saying I didn't need to be self-conscious, as wedding dresses always fit smaller than regular size dresses. I explained to her that the number on the tag wasn't my concern, the problem was that I required a size one notch down from what she was putting on my order because that size was more aligned with my actual measurements that she just took. Francis then came to the counter and I spoke with her and she recommended that I try on a dress in the size I was requesting by the same designer to see if it fit - and what do you know, it fit perfectly...so she changed the size on the order. Not sure what was going on with the other sales clerk - maybe it's a way for them to make you pay for unnecessary alterations since they do them in store - who knows.
When my dress arrived a few months before my wedding I went to pick it up and tried it on and fit perfectly so I was pretty happy that I stuck to my guns about the size as I required abolutely no alterations :)
Again, while my experience with this store wasn't perfect, it still could have been a lot worse and I really appreicated Francis' attention.