Additional Questions and Answers
What is the order process for custom orders?

1) DETERMINE BUDGET - Start on that notorious guest list now. It will save you A LOT of heartache in the end. Figure out how much you can afford per invitation based on the number of guests (even a rough count will help) and your budget.

2) PICK STARTING POINT - More often than not, it is a color or two that is the focus of the design. Other times, it’s a locale (the first meeting place, a favorite restaurant or travel spot, etc..), a line from a poem, a picture, a season, or even ethnic backgrounds of the couple. It can be anything. Here’s your chance to show your creativity!

3) CHOOSE COLOR(S) - Go crazy. Pick as many as you want. Don’t limit yourself. Remember that you can also incorporate color with your print or any images that you want to include in the design. We recommend that you either make an appointment to see the swatches and styles in person. If that’s not possible, your best bet would be to order a mini-swatch deck or a swatch strip from our website. It REALLY helps the design process to see the card stocks in front of you.

4) ORDER CUSTOM SAMPLE - Kalijo Works recommends that you purchase a sample invitation before placing an order. It is the best way for you to know whether our product will meet your expectations. There is nothing like seeing what your actual invitation will look like BEFORE you place an order. Custom samples can be ordered by emailing the order department at orders@kalijoworks.com. The cost of each custom sample is $50. This covers the cost of the materials and shipping. If you decide to place an order, the amount $25 will be credited to your order.

5) FINALIZE DESIGN AND DECIDE ON WORDING - You can either choose something from our "kalijo past gallery," be inspired by the "Envelopments® gallery," or do a completely custom job. Please include names and dimensions for all your inserts and any layers you may want to add. We will work with you one-on-one to help make your vision come to fruition.

6) APPROVE PROOFS - You will be sent proofs as .pdf files by email, mail or fax. If requested, you will also be able to see your proof online. A design proof for each item in your order will be sent to you for your review and approval. It will take approximately three weeks FROM the date we receive your final approvals to complete your order. Please allow more time for complicated and large orders.

7) PAY FOR ORDER (NOT INCLUDING SHIPPING COSTS) - Once you’ve decided on your design and have finalized the wording for each piece of the invitation, it is time for payment to begin production. We currently accept personal checks, money orders and PayPal. Please allow 5-7 days for personal checks to clear. There is a $25 charge for returned checks. No refunds will be given after this point.

8) PAY FOR SHIPPING - After your job is completed and weighed, you will be requested to pay for the cost of shipping via USPS PRIORITY MAIL. The payment of shipping is required before your order will be shipped to you.

How do I place an order for Envelopments® Mix and Match only?

Just email us with the type, size, color and quantity of the items that you are interested in and we’ll get back to you with a quote. If you are interested in placing an order, just let us know.

Please consider processing time below when you place your order:

1) Kalijo Works - We place your order by the next business day or sooner depending on the time of day and method of payment. See "What forms of payment do you accept?" below.

2) Envelopments® - Envelopments® has been averaging a process time of 5 days. This means it may take them up to 5 days to place the order and have your materials ship out. After that, they will ship your order by the method you have selected (i.e. UPS Ground, 3-Day, 2-day, or Next-day). Please consider the possible 5 day process time on top of your chosen method of delivery.

How do I request a quote?
Email the order department directly at orders@kalijoworks.com for custom designs or click on the Envelopments® quote form at the left of this page. An email reply will be sent to you within the next business day.

Can I get swatches from your website?
Yes. Just click on the "Envelopments® swatches" button on the left of the screen. You can either order the Envelopments® Mini-Swatch deck which contains the whole collection of colors offered, or single swatch strips for a select few.

Can I order a custom sample?

Sure. Just click on the "kalijo custom inquiries" button on the left-hand side and fill out the form accordingly. The cost per custom sample is $50. This covers the cost of the materials needed to create your custom sample and the cost of mailing it out to you. If you place an order through us, the amount of $25 will be credited to your final invoice.

What kind of printing do you offer?

At this time, we offer pigment ink, color laser, off-set and thermography printing. Pigment ink and color laser printing are done in-house and have the quickest turnaround time. Off-set and thermography print jobs are sent off-site. Your preference and budget will determine which options are best for you.

What is the time frame for pigment ink and color laser printing on Envelopments® products?

All pigment ink and color laser jobs are done in-house and have the quickest turnaround time. The whole process takes about 3-4 weeks.

1) 7-10 business days for the materials to come in.

2) 5-7 days to print, cut & assemble.

3) Shipping time via USPS or UPS.

What is the time frame for off-set or thermography printing on Envelopments® products?

All off-set and thermography print jobs are done off-site. The whole process takes about 9-12 weeks.

1) 10-12 business days for the materials to come in.

2) 10-12 business days to print.

3) 10-12 business days for UPS Ground to us.

4) 5 business days for assembly.

5) Shipping time via USPS or UPS to you.

Do you offer assembly services?
Absolutely. If you don’t want to go through the process of putting your individual pieces together, we will gladly do it for you. The cost is per invitation and varies depending on how complicated the ensemble is. Email orders@kalijoworks.com for a quote.

How much assembly is required on my part?
When we say that we will assemble the invitation for you, what we mean is that in addition to printing we will cut down and glue any pieces that need to be adhered to one another. We will also insert and tie any ribbons that are part of the inner part of the design. However, if there is a ribbon that needs to be tied on the outside, we won’t tie it (unless you specifically ask us to) because it is usually up to the couple to put all the inserts in the Envelopment®. Of course, we can always insert all the inserts and tie any ties upon request. Just keep in mind that there is an added cost. So... Whether you have us assemble your invitations for you or not, you will have to do some type of assembly.

Can you print my guests’ names on the outer envelopes for me?

Sure. Send your guest list to orders@kalijoworks.com as an Excel spreadsheet or Word document. All envelopes are printed in color laser ink.

Is there a fee for custom-designed candy wrappers?

Yes, completely custom designed wrappers take some time to design. The cost for designing from scratch is $15. The cost of each custom design wrapper also varies. It depends on the amount of ink used per wrapper and can range from $.50 to $1.00. Please email us for a quote at orders@kalijoworks.com.

Who is responsible for shipping charges?

It depends on the order.

1) For Envelopments® non-printed paper orders, Ground shipping is free for any order subtotaling $150 or higher. Otherwise, the client pays for any shipping charges incurred. NOTE: There is an additional $5 fee for drop-shipping non-printed orders directly from the warehouse.

2) For Kalijo Works custom orders, the client pays for shipping charges before the completed job is ready to ship.

3) For favors and other items, the client is responsible for any shipping charges incurred.

Do you charge sales tax to out-of-state sales for your Envelopments® orders?

FOR NON-PRINTED ENVELOPMENTS ORDERS: It depends on where you are located. The appropriate sales tax is charged to NY locations. All other states are exempt.

FOR PRINTED ENVELOPMENTS® ORDERS: No sales tax is charged for non-NY orders since the materials will be shipped to us directly and then the finished product is sent to you from NY.

What forms of payment do you accept?

At this time, we accept payment through PayPal (preferred), money orders and check. Orders are not placed until payment is received and cleared by the bank.

Please keep in mind the extra time need for mailing and clearing money orders and checks before placing your order.

1) PAYPAL - Payment is instantaneous. Orders are placed by the next business day or sooner.

2) MONEY ORDERS - Orders are placed once the m.o. is received. Method of delivery may get your orders processed more quickly.

3) CHECKS - Orders are placed once the check is received AND cleared by the bank. Please consider method of delivery and clearing time of 5-7 business days. There is a $25 fee for returned checks.

What is your refund policy?
FOR ENVELOPMENTS® ORDERS: All sales are final. No returns are accepted. FOR CUSTOM JOBS: There are no refunds given for custom designs after the approval stage of the order process. You may, however, for any reason, cancel your order BEFORE you return your approved proofs to us. If you choose to cancel your order BEFORE your proofs are approved, Kalijo Works Incorporated will issue a refund in the amount of your initial payment less a $75.00 processing fee. Refunds will be made in the same form as payment. PLEASE NOTE: Kalijo Works Incorporated reserves the right to accept or reject any order for any reason at any time without any liability or obligation whatsoever, to any individual and/or entity seeking to purchase our products and/or services. Prices and product availability are subject to change at any time without notice.