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Just Said Yes August 2014

writing reviews

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Private User, on October 14, 2014 at 12:16 PM

why is that only negative reviews are disputed and need proof of contract or sales? I tried writing a review for a few vendors and I didn't know that the vendor has the right to dispute my comments. Now I need to show proof of contract or sale that I did business with a vendor. It seems like a lot...

Why is that only negative reviews are disputed and need proof of contract or sales? I tried writing a review for a few vendors and I didn't know that the vendor has the right to dispute my comments. Now I need to show proof of contract or sale that I did business with a vendor. It seems like a lot of extra hoops to have to jump through and most people don't want to be bothered so the stars rating system is biased. Why aren't proof of contract or sales needed for positive reviews? How do you know that a vendor didn't give a discount to a bride if they write a positive review?

so whatever you read on reviews just be weary if it seems too good to be true, it probably is because vendors dispute only bad reviews to boost their good scores.

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22 Comments

Rachel DellaPorte · on October 15, 2014 at 11:25 AM
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Kyle, you left the kind of review I'd definitely want to read if I were looking for a baker in that area. You were not aggressive, nasty, or accusatory, and you didn't level a single personal attack. You merely described the cake you ordered vs. the cake you received. If the vendor wasn't willing to redo the cake when he/she realized it was imperfect, then he/she has to live with results. Honestly, the fact that a few guests politely asked if you made the cake yourselves would have really upset me.

We had a bride who paid several thousand dollars for her wedding cake. It was beautiful, but it didn't have the 22 kt. gold outlined harlequin designs she paid for. The baker mistakenly pulled up one of her inspiration pics instead of her final design when it was time to decorate the cake. She was devastated, but she also received a 90% refund. I am also shocked that you were married almost four months ago and you have been virtually ignored by the vendor (except for the minor flurry of communication after your honeymoon). You put a negative review up and suddenly you're noticed? That's just not professional customer service. I assume you have photos of the cake. Send them to WW to verify your claim, and send them to the baker as well. I honestly believe your review will go back up.
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Just Said Yes June 2018
Clifford · on June 14, 2018 at 11:53 AM
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The Weddingwire review process is a bit of a scam. You have to jump through crazy hoops to prevent a negative review from being posted.

I had a handful of vendors and had mostly good experiences. I posted honest, positive reviews for them. I had 2 vendors that failed: my wedding planner and my valet.
I posted an honest, but negative, review for each. They each disputed, and WW asked for contracts or proof of payment.
I sent the contract for each and copies of canceled checks for the wedding planner. The valet wanted payment, in cash or check-made-to-cash, on the day of. The negative review for the wedding planner seems to have been approved, but the last communication from WW said it might take up to 2 weeks to appear on the site.
For the valet (who did not show up, hence the reason for the negative review, despite confirming about a week before the wedding), WW did not accept the contract as proof that they were my vendor, apparently because it did not contain their handwritten signature (it had a typed signature). I had no proof of payment, since I made no payment, as they never showed.
At least I have some extra cash for the valet, who never showed.
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