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Formerbride
VIP June 2019

Why lie?

Formerbride, on June 7, 2019 at 7:03 AM Posted in Planning 0 17
I've been having a lot of issues with my wedding coordinator. When I actually sit back and think about it, this hasn't been as recent as I thought. She is disorganized. For example, when we worked through 5 peoples schedules to have a tasting in the fall, she suddenly realized that week that she had a bridal expo to attend. Those things are planned months or even a year in advance. Alright, no big deal.

She does this again with our last meeting, after working with 5 schedules to find a date/time. 16 hours before our meeting she calls to say there is a last minute event in the room we are getting married in. She wanted to reschedule with 3 weeks until the wedding. The problem is we live 50 minutes from the venue and my parents are just under 2.5 hours. Also, we have jobs. Weird, I know. So we ask her to make it earlier. She obliged.

That meeting lasted a half hour. She did not know any of the details of the wedding. She didn't know our menu. For example, when we booked with the director, we asked if we could have seagrams subbed for Jameson. SUBBED. The director said yes with no added charge. If she had said there was an added charge, it would have been fine. I'm not a haggler. So the wedding coordinator says "I see we are switching to Jameson for an upcharge." Stop. We are not. It is in my contract. She tried that day to nickle and dime us for everything that was already agreed upon.

So the past week and a half I have been trying to get an invoice from her. First, she sends me a rough draft of the invoice. Who does that? It's not correct for our count, missing vendor meals, she just changes the type of crab cakes for some reason and then tries to charge us an extra dollar per person for banana cake. We have an inclusive package that the cake is no added cost unless you want extras. One of the complimentary choices is banana cake. She tells me that it costs extra now. Nope, see brochure. She agrees to honor that price. Okay fine. She also has 3 cocktail tables costing 157 when she told me they were 87.95. I told her about the table issue. Yesterday she sends me the final invoice. It includes 72 chairs for the ceremony at 5 dollars a piece. There are 6 people who won't even be sitting. She had in her rough draft "66 chairs". Ugh, here we go, another oversight. Another reason to communicate. Regarding the tables, she says. "I'm sorry you misunderstood, the tables have never been less than 150." WRONG. I have an email where she explicitly states the price. I send her the screenshot. She replies "I will honor it...the tables haven't been that price for a while." A while? I thought it was never. She should have known when I said 87.95 that she misquoted me. But she tried to play me. Where would I have pulled that number from????

Sorry this is so long. I'm just disgusted. This doesn't even cast a true light on the issues I have had with this company. I'm tired. I have been calling my seamstress each day for my dress. No answer. I get married in a week. I just can't wait to be done.

17 Comments

Latest activity by Formerbride, on June 7, 2019 at 2:30 PM
  • Formerbride
    VIP June 2019
    Formerbride ·
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    I also wanted to add.. I don't act like a jerk. I allow people to fix their mistakes and don't make a big deal of it. I'm just seriously tired of this. I just want to pay and be done. Everything has been a mess. We booked out their hotel. The front desk person can't even make reservations. No lie. Every single guest who has called (including myself) has been told that she is having computer issues. She calls back in under 2 minutes. She doesn't know where to click!!! That's obvious. She messed up all our rates. That was a nightmare to get fixed. Ugh. I'm just ranting now.
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  • Sarah
    Devoted June 2020
    Sarah ·
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    Ugh. I am sorry you are going through this. You shouldn't have to worry about those things at this point. I wish you the best navigating these last couple weeks.

    Don't forget to write an honest review afterward.
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  • Formerbride
    VIP June 2019
    Formerbride ·
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    Thank you! I was trying to be calm about it all but then the ladies I work with were getting my hyped up.
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  • J
    Devoted June 2019
    Jasmine ·
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    I am so sorry that you are dealing with this at all especially a week before the wedding. It sounds like you and your coordinator have been speaking over emails. Is it a way to have a face to face meeting sometime this weekend or early next week? I know for me when things start to get confusing through email its a MUST I either have a phone call or face to face conference (after getting a email recapping what we discussed) , it soothes my anxiety. I would really recommend this if its possible honestly, she wouldn't even have a choice BC a meeting would have to happen.


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  • Formerbride
    VIP June 2019
    Formerbride ·
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    We've had meetings in person, phone calls and emails lol. Thanks for the suggestion! I'm just going to wait for the day to be here and over!
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  • J
    Devoted June 2019
    Jasmine ·
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    I would have ONE last one to go over everything so you can feel comfortable. I don't know you but its sad to hear that you are just waiting for the day to be here and over. But I wish you a wonderful wedding.

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  • Formerbride
    VIP June 2019
    Formerbride ·
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    Thank you! I'm excited for the day but very tired of dealing with this lady. I will be seeing her at the rehearsal so we can go over things then. I hope you have a wonderful wedding too!
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  • T
    Super June 2019
    Tiffany ·
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    Oh sweetie, we’re two weeks out and boy do I ever understand feeling done! Thankfully our venue has been an absolute gem! It’s just nearly everything else that has fallen apart. Literally. Like, we lost our coordinator and two caterers and 3 bridesmaids. (Family emergencies for bms).
    I had to buy a last minute plane ticket for a friend out of state who does this and she’s coming to serve Costco food out of the oven and do whatever coordinations she can. Our families and wp will have to help with food etc.
    it sounds like your coordinator is part of the package. Who is her boss? I’d speak to them and notify them. You can’t be the only one she’s screwed up on and that affects their business and reputation. Just a thought.
    some days I wish I had done a package like that. Then I hear stories like yours and I’m glad I went the way I did.
    breathe lady, we’re almost there! Then we can marry our best friends and let this madness be OVER!!!
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  • Formerbride
    VIP June 2019
    Formerbride ·
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    Oh boy! That's a lot! I'm sorry you have had so many hiccups but I'm glad you have a plan to work with them. I'm sure it will work out beautifully! I'm hoping everything turns out fine for us both! The coordinator is through the venue. There is a director. They have fixed the issues, so ultimately it's fine. It's just frustrating because these issues are due to disorganization and poor communication, not because I'm a pain in the butt lol.
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  • J
    Master October 2019
    Jolie ·
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    It sounds like she's trying to change your pricing you signed contract on and agreed upon just because they changed their pricing after the fact. She can't do that and I am glad you recognized this. I recognized in a new print out of my contract that the new coordinator gave me that they taxed all the food, services, and alcohol. My original signed contract says the state of PA doesn't tax on alcohol (idk) but in any case that's my original contract from when we signed with the original coordinator who left the position. I will be notifying the new one next time I see her that it is wrong, or when the next payment is; whichever comes first. I am sorry your coordinator is so disorganized but it's good you don't have bridal brain and are keeping up with it! I would recommend keeping track of all this for a review! My venue is brand new so I am tracking everything to write a review.

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  • M
    Legend June 2019
    Melle ·
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    It sounds like someone isn't doing their job very well or taking it as seriously as they should! so i understand you being upset because those things feel like she should be on top of it better.

    take a moment to breathe and compose yourself, you're almost there and as unorganized as she is, i'm sure things will come together in the end

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  • Formerbride
    VIP June 2019
    Formerbride ·
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    Thank you! And yes she is just so out of it! They changed their package for 2019 after we booked and she just can't keep track.
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  • Formerbride
    VIP June 2019
    Formerbride ·
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    Exactly! Not our problem if things changed. I'm glad you're keeping track too! Hopefully they don't give you any issues when you bring this up!
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  • MOB So Cal
    January 2019
    MOB So Cal ·
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    I'm so sorry about all this! Hopefully, it's all perfect on your day. The only thing I'd mention is you might consider having more ceremony chairs than the exact number of people you expect to sit down (I understand, this will cost you). A relative had the exact number of chairs as guests, and because some guest parties are of different sizes (e.g., 3 people vs. 2, etc.) and because people don't always seat themselves as effectively as possible, there were couples who ended up not being able to sit together (like some were even on opposite sides of the aisle...) because toward the end of seating, there weren't any 2 empty seats together. That's pretty awkward. Daughter's coordinator told us she always has about 10-15% more ceremony chairs than expected guests to account for that. (Luckily, for us the ceremony chairs were included so it didn't cost extra.)

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  • Formerbride
    VIP June 2019
    Formerbride ·
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    Good point. Well its something I did correct with her and I'm waiting on a reply. I will see what she says. My ceremony is Friday at 5 so there's a good chance not everyone will attend. I'll keep that in mind. Thank you!
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  • Cristy
    Master May 2021
    Cristy ·
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    Most venues raise their prices every year. That's why it's important to get a contract signed so you lock in your prices before the rates go up. Any coordinator worth her job knows this. It's really shady that she's now trying to charge you more than your contract pricing!! Ugh. Sorry you are dealing with this. But good for you for catching all this stuff, and not letting her get away with it.

    I hate disorganized vendors!!!

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  • Formerbride
    VIP June 2019
    Formerbride ·
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    It's not lost on me that she is a coordinator that cannot coordinate anything 😂. Thanks for your sympathy. I did hear from my seamstress finally and I'll be picking that up Monday. One battle won... I hope!
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