Hello everyone! I know a lot of us have uncertainty with what will happen to our weddings this year. I am so sorry for the length of this, but need some outside input.
FH and I are keeping our 10/3/2020 date even if it needs to turn into a backyard reception.
Our current reception venue has been awful with communication through all of this and even beforehand. I understand uncertainty because nobody has been through a pandemic before, but the events director at our venue has disregarded all of my questions and concerns. She keeps replying with "all of our May, June, and July brides have postponed to 2021" no matter how many times I tell her we are not postponing. She has not answered any of my questions about whether we will be refunded what we already paid if we were to cancel our reception with them. She has no idea whether they are going to require masks or if they will allow dancing and tells me that she doesn't know because they haven't had a reception yet. It is a public market that is now reopen so she should at least know whether they are currently requiring masks in the building. I also had to spend over an hour on google trying to find out what percent of capacity they are allowed to have because she told me a cookie cutter "we are following city and CDC guidelines" and only confirmed that they are operating at 25% capacity after I emailed her back. She never told me what capacity is even though I outright asked her. She keeps telling me we can discuss things "later." I told her that we won't make any final decisions until July when invites need to sent out and that I'm just trying to be informed enough to make a decision by then. There was still no improvement in communication after that.
Before COVID, she was also very rude and unprofessional in regards to setting up a tasting, telling me in the 10 years she's worked there, they never did tastings and I would need to purchase every individual meal from a vendor myself to try them. Our venue is a public market that rents out their upper floor for events, but utilizes their vendors to provide the meals. The event coordinator we initially had was amazing and left the venue for a new job so we got stuck with this lady. Our old coordinator had confirmed via email about the tasting and said she would be happy to provide those foods for us to try. The new coordinator only honored it after I attached a screenshot of the email with the old coordinator.
Would you look into changing the venue if you were in my position?