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Jennifer
Super October 2020

What would you do?

Jennifer, on June 16, 2020 at 11:45 AM Posted in Wedding Reception 0 11
Hello everyone! I know a lot of us have uncertainty with what will happen to our weddings this year. I am so sorry for the length of this, but need some outside input.


FH and I are keeping our 10/3/2020 date even if it needs to turn into a backyard reception.

Our current reception venue has been awful with communication through all of this and even beforehand. I understand uncertainty because nobody has been through a pandemic before, but the events director at our venue has disregarded all of my questions and concerns. She keeps replying with "all of our May, June, and July brides have postponed to 2021" no matter how many times I tell her we are not postponing. She has not answered any of my questions about whether we will be refunded what we already paid if we were to cancel our reception with them. She has no idea whether they are going to require masks or if they will allow dancing and tells me that she doesn't know because they haven't had a reception yet. It is a public market that is now reopen so she should at least know whether they are currently requiring masks in the building. I also had to spend over an hour on google trying to find out what percent of capacity they are allowed to have because she told me a cookie cutter "we are following city and CDC guidelines" and only confirmed that they are operating at 25% capacity after I emailed her back. She never told me what capacity is even though I outright asked her. She keeps telling me we can discuss things "later." I told her that we won't make any final decisions until July when invites need to sent out and that I'm just trying to be informed enough to make a decision by then. There was still no improvement in communication after that.
Before COVID, she was also very rude and unprofessional in regards to setting up a tasting, telling me in the 10 years she's worked there, they never did tastings and I would need to purchase every individual meal from a vendor myself to try them. Our venue is a public market that rents out their upper floor for events, but utilizes their vendors to provide the meals. The event coordinator we initially had was amazing and left the venue for a new job so we got stuck with this lady. Our old coordinator had confirmed via email about the tasting and said she would be happy to provide those foods for us to try. The new coordinator only honored it after I attached a screenshot of the email with the old coordinator.
Would you look into changing the venue if you were in my position?

11 Comments

Latest activity by Kayse, on June 17, 2020 at 12:57 PM
  • Kerin
    Super February 2021
    Kerin ·
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    Absolutely! You need to at least know the rules if you're to play by them and you can't put off sending invitations until the last minute.

    An event coordinator has someone over their head. I would, very tactfully, find out who that is and take your concerns up with them before you throw in the towel with them, though.

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  • Jennifer
    Super October 2020
    Jennifer ·
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    Sorry if this is a duplicate, but I don't think my reply posted. Our new event coordinator is actually the events director ☹
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  • Kerin
    Super February 2021
    Kerin ·
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    Oh no...well, that complicates it. There has to be an owner, though...and they will care about this because word of mouth from a disgruntled customer is the fastest way to cause financial strain on a company. Even if the answer is to let you out of your contract, it's better than bad publicity.

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  • Jennifer
    Super October 2020
    Jennifer ·
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    That is true! I will look more into that angle if it comes to that. I think I'm going to see if any other venues have openings first with other couples postponing to next year. Thank you 🙂
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  • M
    Legend June 2019
    Melle ·
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    Is there someone else you can work with for that venue instead? i think i would be annoyed and try to find someone else that works there first that i would vibe with better

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  • Margaret
    Master October 2020
    Margaret ·
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    I would definitely reach out to someone higher than her and express your concerns. But at the end of the day, I'd either request to work with someone new or ask to cancel without penalty.

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  • Martha
    Devoted February 2024
    Martha ·
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    I am truly sorry that coordinator is being a huge rock on your road. I truly hope you are able to get the answers you need.

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  • C
    Beginner October 2021
    Carrie ·
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    She sounds very unprofessional and doesn’t seem to understand how things will operate, which is unusual considering other venues are implementing their own ground rules on letting their clients know what they plan to do during this pandemic. If you’re able to get a refund back/move over to a different venue for your wedding I would strongly suggest to do so, otherwise you could potentially face other problems that will come up the day of your wedding. if you really like your venue though it sounds like you’ll have to postpone until next year just to be safe.
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  • Rebecca
    Master August 2019
    Rebecca ·
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    Yeah, I think it's time to go over her head and say to her boss, "Hi, we are receiving no support whatsoever, no information, and are not even being told if you can host our event. ...Gonna do something about that?"

    I'm sorry, she sounds completely lost and is taking it out on you.

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  • Queen Cone
    Devoted September 2020
    Queen Cone ·
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    I wouldn’t necessarily change your venue. I am going through the same thing and other brides I know are too. All of these venues are in a holding pattern right now. They can’t give any information out without knowing the guidelines which haven’t been released yet. I get that it is not helpful but they literally don’t know. My venue said the same thing- “will you have to wear masks? we don’t know. will the capacity have to include my staff? we don’t know.” The only thing I can say is try to get her on the phone and answer all your questions about postponing etc. Be firm if you have to.
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  • Kayse
    Expert December 2020
    Kayse ·
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    I agree with PPs who've advised you to take it to this person's boss, even if that's the owner. If there's still no support, I would definitely look at other venues. Good luck!

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