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Just Said Yes June 2020

Wedding Venue Keeps Getting Contract Details Wrong

Joanna, on February 25, 2019 at 11:20 AM Posted in Planning 0 8

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So I met with my current venue early in December. It is a nice hotel on the beach. We decided to use them in late January and contacted the sales lady/wedding coordinator that we met with previously to start with the contract process. First was the proposal, where the sales lady spelled my name wrong. This was corrected, but then after we accepted the proposal and the first contract was written up, she spelled my name wrong again, as well as got my address wrong and some other details. We got these corrected, but then the revised contract (contract #2) had a few typos that we addressed and wanted corrected. She fixed them, but she used the first contract with the wrong address, wrong number of people, wrong acceptance date, and a few other details. In her email she even mentioned the wrong room, but in the contract (contract #3) it listed the correct room. In the same email, she asked me to sign at a much later date as to help her second quarter sales, which is in over a month, even though the contract listed the due date as next week. I am so incredibly frustrated and I don't know what to do. I wanted to sign over two weeks ago, but she keeps getting everything wrong. I have a paper trail of this lady making the exact same mistakes over and over again four times now, and now I can't help but feel like this whole time it was because she wants me to sign later so she can boost her second quarter. At first I believed she was just a computer-incompetent old lady, but now I just feel scammed. I already booked a photographer and in that contract it lists this location. Should I try to contact the hotel management? I really wanted to have my wedding at this venue, but maybe I should just give up and move on and try to change the location with the photographer? Is this a common thing and should I get a wedding planner? I can't really afford one but I am tired of not being heard by this lady.

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8 Comments

Latest activity by Rachel , on February 25, 2019 at 2:51 PM

VIP October 2018
Victoria · on February 25, 2019 at 11:49 AM
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My first thought was, we had so many little typos in our contract. These venues, they're there to host you, not necessarily be the best spellers, so I'd let that go.

But, she's asking you to sign later to boost her next quarter sales? What if she gets fired by then and you lose your date?

If you really want this place, make sure that the contract details are all correct, mainly the specific room your are using since she messed that up previously, and sign it now. If she seems to be stalling to force you into the next quarter, absolutely contact hotel management.
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Expert May 2019
Kat · on February 25, 2019 at 12:00 PM
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Honestly, I ruled out a caterer just because they put the wrong first name on the proposal. In addition to just making me annoyed, the lack of attention to detail really worried me. In your case, when a bunch of mistakes have been made and then made AGAIN, I would not even consider going ahead with them. What if they get things wrong on your wedding day? Or get the date wrong and double book the space?? You’re lucky you haven’t signed yet and can still get out. Also, the fact that she ASKED you to sign later to boost her second quarter sales is bizarre and unprofessional and would be another dealbreaker for me.

I’d find a new venue, as much as that sucks. I can’t imagine this would be an issue with a photographer. The only thing that might change is travel costs (if you’re paying those).
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VIP September 2020
Kelsey · on February 25, 2019 at 12:07 PM
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On my contract for the venue the coordinator had my last name spelled wrong, I emailed her immediately to ask about it. She had me cross it out, that was only thing wrong with it. I didn't really think much of it to be honest.
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Champion June 2019
Gen · on February 25, 2019 at 1:07 PM
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I would consider using a different venue. We have had issues like this with ours and they have only gotten worse. Every time we speak to someone regardless of what it is about, we get a different answer. One time I asked a simple yes or no question via email to their general account (the question was “are the hors douerves included in the total price listed?”) and I got a response from someone saying “thanks for reaching out, I have updated your contract to reflect the requested changes” and CHANGED OUR ENTIRE CONTRACT to include extras we hadn’t asked for and raised the price by 4K! Of course we got this ironed out but ugh, what a pain! Also when we signed the contract the woman told us they had speakers in the ballroom. They don’t. We asked them if they could bake a cake that could accommodate my allergies before we signed, they said yes. They can’t. There’s more but they overall have been extremely disorganized and while I am sure it’ll all end up working out (I hope! Lol) it is really stressful working with people who are flaky and disorganized. If you’re not locked in yet, I’d consider looking elsewhere. If you feel suspicious already and are seeing red flags I’d get out.
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Devoted June 2019
Janae · on February 25, 2019 at 1:31 PM
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I would advise you to look into a different venue. A wedding planner would still need to work with this venue coordinator. I think that you would have more peace of mind looking elsewhere.
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Master May 2021
Cristy · on February 25, 2019 at 1:43 PM
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I'm so sorry you're having to deal with this. Having said that, I'm seeing RED FLAGS all over the place!!!
Run, run, run, as fast as you can to a new venue!!
This is not a question of whether or not you need a wedding planner. You need a venue and staff who aren't completely SHADY........like this woman is.
First, she's so scatterbrained she can't get your name right, nor the address, and a bunch of other little things. This is her job, and she can't seem to get it right? Nope.
Then she wants you to not sign, so she can boost her second quarter sales? Nope. This is not your problem.
What happens when she wants you to move your wedding date so she can boost her 3rd quarter events completion statistic? No, no, no. This just sounds all wrong.
For the kind of money you're putting out for your wedding, and all the work and time spent making it a beautiful day, I would not want to risk it for a person like this. Who knows what could happen?
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Super July 2019
MD · on February 25, 2019 at 2:24 PM
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The idea of having you sign later just to boost her sales seems realllllly sketchy. I would ask if there's anyone else at the hotel you can reach out to or be in contact with? Maybe they'll take over, or at least see the mistakes this other lady is making and correct it now.
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Super July 2019
Rachel · on February 25, 2019 at 2:51 PM
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I would definitely look at another venue. I’ve stopped contact with vendors for lesser issues than you’ve had! I love our caterer and I think they’ll do great but when we had our tasting I asked to try the pear salad with feta instead of blue cheese and he said no problem and then when we had our tasting it had blue cheese and a few different dishes we didn’t want to try or wanted to try and they weren’t there. He’s disorganized but we’ve had multiple people recommend him and the food was good but I’m still worrying about if that dang salad is going to come with blue cheese or the feta I want. Save yourself the stress and keep looking!
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