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Savvy September 2021

Wedding Reception Disappointment

Tara , on June 22, 2018 at 8:21 AM Posted in Wedding Reception 0 14
I am trying to get over how mad and disappointed I am at the DJ company. Our wedding was 2 weeks ago and I am still so emotional about their lack of communication. Originally we weren’t going to go with a dj because it was not in our budget, but we ran into this company at a wedding show and it was majorly discounted. So we cut the cost on a few decorations and Hors d’oeuvres so we could make it work. We were excited! The owner needed to have our information paper by a certain time, but we weren’t finished planning by that time. I asked him if we can turn in our paper later when we have the rest of our plans. He said no, just turn in what we have, then send the rest in emails. I said fine, no problem. At this point, it was about a week and half before our wedding. They said that is plenty of time to download everything and go over with the dj for the night how we want things done. I was so excited and my hopes were high! I sent emails daily with new updates on our big day, they would send me an email saying they got it. I called a couple days before our wedding to make sure they understood what we wanted, they confirmed and all was good! I thought to myself, perfect!

So here is the big day, and I wake up and I had a feeling of peace. That was until the ceremony coordinator called me right as I was walking into the salon telling me things were going to be changing for the ceremony because she wasn’t feeling well. I told her no, things are staying the same as we rehearsed because that is how my now husband and I planned it. (We weren’t bridezilla and groomzilla, she was just changing our plans left and right on the day of the rehearsal and now the day of the wedding. She wanted it done a certain way, but it was our wedding, so we wanted it done our way). So long story short, I texted my now husband and let him know what was up, and then I called all of the vendors to make sure everything was still going smooth, including the DJ. This cast a shadow over my happiness. On top of this, I ended up losing a couple of pounds between my final fitting and the big day. My alterations lady wasn’t very good to begin with, so not only was my dress too long (because the alterations lady wouldn’t listen to me, and I didn’t have time to go to someone else), I now had major cleavage issues because it was too big. Gah! It all ended up working out, though. My now husband took over the ceremony and kept everything the way we wanted it, we just ran 15 minutes behind, and nobody noticed my cleavage. I guess it just looked like more because I was looking down at it.

After the ceremony, the coordinator annoyed us again. They wouldn’t let us pay until the day of, and of course that was the last thing we were thinking about (we offered several times before hand, but they insisted for us to wait). My MOH had to run to the changing room (where my handbag was) before we could get on with our reception. The coordinator grabbed a beer from the cocktail hour (that we were hosting) and said I hope you don’t mind. In fact, I did mind. Why is she drinking beer when she said she wasn’t feeling good, and the beer that was “free” cost us $3. We were done at this point. Both of us just wanted to enjoy the feeling of just getting married, but we were overwhelmed with anxiety. She left with the officiant after they were paid.

This set the stage for what happened next. It was time for our introduction and the DJ started playing a song. We didn’t know this song was for us and the wedding party. It wasn’t our song nor the song we showed the wedding party. Then the DJ starts calling out our names and we were all like WTF with confusion. We went with it, but my husband and I were majorly disappointed. We made all of these budget cuts to afford this dj company and they couldn’t even get our introduction song correct. Wow! It didn’t stop there. During dinner, the dj was supposed to play piano music, and instead it was hip hop. We had her change that immediately. we Called the reception coordinator over to our table, and my husband and I were just so confused. Why is the dj not doing what we planned. The coordinator went to go investigate. She came back with the dj’s explanation and the dj said she only has this to go off of (it was out incomplete paper we sent in, whenever we specifically told the owner it was not complete. As a reminder, the owner said to email our plans, and we did, and he also said he would communicate our plans to our dj for the night, he apparently did not). What was so disappointing is the introduction song (besides from the ceremony music) was one of the few songs on that list, and they butchered it. So, the rest of the night was me and my husband trying to find our songs with the dj on google and explaining our plans to her. She did the best she could do with what she had, but we could have done a better job for free. Every time someone would come up to us and tell us our wedding was amazing, I would cry because the dj was ruining it. Most of our wedding pictures at the reception is me glaring at the dj, and my husband talking with her. We ended up letting her go after the contract was up, and a couple of our friends took over the music. This is when my husband and I really started to have some fun and loosen up, but it was the last hour of our reception.


I feel robbed. How do I get over this? We don’t get a redo, and I almost feel wrong for being so disappointed, but I cannot help how I feel. I am hugely happy that we are married, but if we could have foreseen how disappointed we would be, we would have gone much simpler with the reception. We worked so hard, and it felt ruined.
Any suggestions?

14 Comments

Latest activity by Colleen, on July 17, 2019 at 4:09 PM
  • FutureMrsHarris18
    Expert July 2018
    FutureMrsHarris18 ·
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    OMGeeeee... I am so sorry. I would be HIGHLY upset. Can you speak with the person that you sent the contract to or was emailing. Maybe they can refund you part of your money?

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  • T
    Savvy September 2021
    Tara ·
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    I also forgot to mention, I asked around about this DJ company before our big day and looked at reviews, noticed they were on the wedding wire app, and no one had anything bad to say about this company and reassured us that they are a wonderful company to work with.
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  • T
    Savvy September 2021
    Tara ·
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    I hadn’t thought of that. I guess I don’t know what to say to them without breaking down. I will call and see what they say. Thank you.
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  • Jennifer
    Super August 2019
    Jennifer ·
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    It sounds like a company I almost went with-- they were at a wedding show and on WW (with no bad reviews on here)---they were very high pressure sales when I called to get information, even though they were 1/2 the price of the DJ I ended up contracting. Started investigating them on BBB, google and Facebook and saw they had HORRIBLE reviews so passed on them. Sorry this happened to you I would definitely leave reviews for them EVERYWHERE so what happened to you doesn't happen to anyone else & see if you can get a refund especially since you have the email trail that they had all the information.

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  • T
    Savvy September 2021
    Tara ·
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    Thank you. I am contacting them today so see about getting my money back.
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  • Jennifer
    Master September 2018
    Jennifer ·
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    I am so sorry you had such an awful experience with the DJ, that really sets the tone for your entire reception. I would reach out to the company let them know how disappointed you were, I would also write a review where ever I could, so other brides/grooms don't have this happen.

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  • c
    Super May 2019
    c ·
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    Leave a review for them and reach out to the company as well. Ask for maybe a reimbursement of some sort because they had nothing prepared correctly.
    After that, I’d try to focus on the positives and stop being hung up on all the things that went wrong. You’re married to a man you love and maybe one day you’ll laugh about all of this. It sucks it happened, but I’m sure a lot of good things happened that day as well.
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  • Sara P.
    VIP October 2018
    Sara P. ·
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    Send your request in email instead of calling. That way you have it in writing and you don't have to worry about breaking down.
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  • Hannah
    Devoted July 2019
    Hannah ·
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    That really sucks, I'm sorry! I would definitely do as everybody says and call them. I would call first and then depending on what they say/do, leave a review. Also, I would focus on the positives! It may seem like your reception was ruined, but it seems like your guests had a great time and now you're married! I would just focus on the positives even though the DJ did ruin a lot!

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  • MrsD
    Legend July 2019
    MrsD ·
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    I would email them with your concerns and experience, then leave reviews on as many platforms as you can for your DJ and coordinator.

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  • Tpatb
    Master August 2019
    Tpatb ·
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    I’d do the same. Especially if you said they have no negative ones; it’ll really get their attention if they ignore your email.
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  • A
    Dedicated September 2018
    A ·
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    What DJ company is this?
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  • T
    Savvy September 2021
    Tara ·
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    All that music
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  • C
    Just Said Yes July 2019
    Colleen ·
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    I had a similar but less devastating experience with my Wedding DJ and honestly I appreciate you sharing this story because it makes me feel less lonely and irrational about my feelings. To top it off my DJ sent an invoice for additional payment after the debacle! I will definitely not be paying. Thank you.

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