I really didn't want to post this in a public forum, but I just need to get if off my chest/get some advice or encouragement? Does anyone else have a wedding planner? How do you feel when you communicate with them?
We got a wedding planner at the start of the planning process. In the beginning stages I made it known I prefer e-mail communication. She seemed really nice, and had great reviews. We hired her in November, I had e-mailed her a few times in December and did not receive a response for 30 days. I tend to be a little too nice, so my FH called her and asked what was going on? She stated she had trouble with her e-mail, but yet when she e-mailed me back it was from the exact same e-mail address. So we believe that she actually just ignored my e-mails.
Ever since that phone conversation it seems like she just does not care about our wedding anymore. It's not like she has done anything "wrong" but she's just not helpful. I feel like I have planned this entire thing myself and all she did was recommend vendors. I re-read the contract, and unfortunately she has not done some things I see on there. She didn't try to keep us in budget, she doesn't keep track of our contract payments, those were both included in the contract.
Aside from that, most of her reviews claim that she wasn't just a wedding planner, they felt like they became "friends" throughout the process. I'm not expecting to be best buddies, but I don't feel like we have even developed any sort of relationship at all. I feel like she is unenthusiastic, very short, unhelpful, and doesn't answer all my questions. She sent us an incorrect payment link, I sent $600 to some random stranger, and had to open up a dispute. She didn't even apologize, she just said "hmmm I don't see that I received anything" ... like ok. lol.
I feel like we completely wasted $2,500 on her. The thing is - with all the little things she has done and said (or hasn't) I'm hesitant if I want her there on my wedding day. Why would I want someone who I'm paying there that doesn't even care, and is just there to collect a check? Should we contact the company's management and ask if we could potentially switch our planner? Or should we just stick with her and hope that she is great on the actual wedding day and just move past everything else? The thing is we're 64 days out at this point. I don't want to cause anymore awkwardness, but I already feel tension between us as it is. We're both going to have to act fake at the wedding like we like each other, when I just wish the relationship could be more genuine on such an important day. Even my FH doesn't like her, and he barely cares about anything in the planning process lol. I truly have given her the benefit of the doubt multiple times. I guess we're just not important enough clients for her to put effort into the process. Thanks for reading. 
