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Dedicated May 2021

Wedding Planner Ghosted Me (advice/rant)

FutureMrsHadi, on October 12, 2020 at 9:02 PM Posted in Planning 0 12

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I’ll try to make this short, but I’m really not sure what to do. My fiancé and are we’re supposed to get married on August 2nd or this year, but due to covid we postponed until May 23rd of next year. We hired our wedding planner in 2019 and initially she was great! Great communication, very helpful and great resource for questions and information.

When we postponed in May, I had a hard time getting a response back to my emails when I was trying to confirm a new date with her, but I chalked it up to covid caused a lot of chaos and obviously I don’t know what’s happening in her personal life. We eventually heard back from her at the end of May, and she said she’d send a new contract for our new date.
That was the last I’ve heard from her. I put wedding planning on the back burner, since we had most things done but now that it’s getting close again I want to get back into planning. So I sent her an email at the beginning of September just to check in and see how she was and asked if she could send our updated contract. Nothing. I emailed again the 1st of October. Still nothing. Keep in mind this whole time I see her posting to Instagram multiple times a day. So a couple days ago I sent her a message on Instagram. And I can see that she’s seen it, but still has not responded.
At this point I’m so beyond frustrated and I’m not sure what to do. Am I overreacting? Should I give her time to respond? My fiancé wants to just terminate our contract.

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12 Comments

Latest activity by FutureMrsHadi, on October 14, 2020 at 4:49 PM

Legend July 2022
Lisa · on October 12, 2020 at 9:10 PM
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Does she have a phone number you can contact her at? Or an office location you can stop in at? You may have better luck getting a response by calling/stopping in than you would through email/social media.
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Master November 2020
Kristen · on October 12, 2020 at 9:16 PM
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I would say try all ways but in writing I would ask for her to contact you within two business and if you do not hear from her you will assume she no longer wants to work with you. Have you paid her in full?
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VIP August 1997
Belle · on October 12, 2020 at 9:27 PM
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If I remember it correctly, you are getting married in Bali? Indonesia closed its birder this year for any foreigner. I hope this is a different place?
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Dedicated May 2021
FutureMrsHadi · on October 13, 2020 at 12:29 AM
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No, we were meant to be having a wedding in the states, and a second celebration in Indonesia. But we canceled the celebration in Indonesia.
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Dedicated May 2021
FutureMrsHadi · on October 13, 2020 at 12:29 AM
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Okay thanks! And no we haven’t, just a small deposit.
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VIP December 2021
mrswinteriscoming · on October 13, 2020 at 1:03 AM
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I would reach out to her (in written form) and note that you have not received any response to your correspondence sent between X May 2020 and 1 October 2020
I would reach out to her and put her on notice. I’d say something like:
‘Dear X
On numerous occasions between X May 2020 and 1 October 2020 I attempted to contact you to discuss my upcoming wedding. I have not received a response to any such correspondence.

Should I not hear from you by … 2020 [give her about 48-72 hours notice], I will assume that you have repudiated the contract and will be seeking full reimbursement of all moneys paid to you to date’.
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Savvy October 2020
Destiny · on October 13, 2020 at 3:18 AM
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PLEASE, as someone who got stuck planning their entire wedding while paying for a full service coordination, PLEASE terminate your contract if you have that option! I would have given anything to be able to end my contract with my planner. Believe me, as someone who was in your shoes, if they don’t respond now- they won’t plan your wedding and do their job.
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Master November 2020
Kristen · on October 13, 2020 at 7:14 AM
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I would honestly email her with an innocent but firm tone of "hello we have tried multiple times to reach out to you and it is concerning you have not returned our communication. I will assume you are no longer in working with us and if that is the case then we will look elsewhere and terminate services with you (check your contract of course). Thank you.
That's just me. I am too old to beg someone for business. Either you communicate or not and if you cannot do that within a timely fashion you clearly do not want my business so let me give it to someone else.
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VIP August 1997
Belle · on October 13, 2020 at 11:44 AM
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Ah, got it. Well, to me it seems like she doesn’t respect you enough to even send you a short reply. Like others said, it’s not too late to terminate your contract due to her lack of commitment. If you already being ignored during the planning, imagine how stressful it would be if she does this again during your big day. There are plenty venues, choose one who give you a piece of mind ❤️ Good luck Mrs.Hadi 🥂
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May 2020
Mamta · on October 13, 2020 at 3:09 PM
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What are client rights if the planner cancels?
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Dedicated May 2021
FutureMrsHadi · on October 14, 2020 at 4:48 PM
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Thank you so much! I used this format and haven't heard back, but this was super helpful so thank you!
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Dedicated May 2021
FutureMrsHadi · on October 14, 2020 at 4:49 PM
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I'm so sorry you had that experience. We thankfully were able to terminate our contract with her.
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