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Beginner October 2020

Wedding photographer haven’t responded

Jules, on January 16, 2019 at 3:07 AM Posted in Planning 0 11
My wedding is in summer 2020, and I recently booked a photographer end of 2018. Was super responsive with all the questions and contract stuff. After dropping deposit, we exchanged a few emails. We finally picked June 2019 for engagement photos. She mentioned let’s chat about outfits and location. I sent her an email with photos of my outfit and she has gone silent. The last I heard was Jan 2, and I sent a message about 12 days later and another email message the 13th day to give suggestions on location. I know the session is far out, but this isn’t a super busy season. She might have a session end of Jan, but I find it super odd and almost concerning to not hear back. Even after I dropped two emails (Gmail and cant be spam because we exchanged before). She’s super popular and posts almost daily on Instagram. So am I over thinking it because it’s several months out? Or did I just lose my deposit? It’s not refundable either. I didn’t call her yet because I didn’t want to sound like a bridezilla.

11 Comments

Latest activity by Jules, on January 16, 2019 at 2:55 PM
  • Mariangeli
    Devoted October 2019
    Mariangeli ·
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    My engagement shoot is in March and we haven't even discussed location and outfits yet. I would definitely just wait. I am sure she is busy with other shoots that are happening now or in the next month. I wouldn't be concerned, you really don't have to have any of that set until maybe a month before.

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  • Tynesha
    Dedicated May 2019
    Tynesha ·
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    My wedding is in May and I tried to contact my videographer several times this month with no response. I hired and paid the deposit back in September. He was texting me back on a regular at first. According to the contract he was supposed to send an email to me every month making sure everything was still a go but I never received one. I instantly went into panic mode. I just found someone else. It is too late in the game to be looking for someone last minute. I hope that it works out for you. Good luck.

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  • Victoria
    Dedicated March 2019
    Victoria ·
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    Give it another week and email again and follow up with a phone call. My photographer doesn't always email back either but he is extremely popular around my state and does pictures other than weddings. It could be that she is just catching up after the holidays.

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  • Nicole
    Master September 2020
    Nicole ·
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    I have my engagement photos in June as well this year. My photographer reached out to me to schedule them back in October. We figured out a location and they sent some ideas about outfits, but I have not talked to them since then. I was planning on reaching out mid-May to get their input on outfits. I would try to get a hold of your photographer to at least lock down the location of your shoot so you can pay for photography permit if the location requires it, but maybe wait on asking input on outfits until it gets closer to the session.

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  • MrsV1027
    Master October 2018
    MrsV1027 ·
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    Try contacting her through IG if she's always on there

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  • Charlee
    Dedicated March 2019
    Charlee ·
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    I'm kind of going through the same thing, but you have to remember that you aren't the only client. My photographer doesn't respond to emails that well. I find if I text her I get a response more quickly. My photographer does have another job, than just her photography company, so I know she's constantly busy. Even though you say this isn't the "busy season," I know mine is busy with other engagement shoots, wedding shoots, and pregnancy shoots, I know this b/c I've seen her post in Instagram, frequently. I have my engagement shoot next week and I haven't talked to my photographer for a few weeks now. I'm not too worried.

    If your photos aren't until June, I'd give your photographer some breathing room, it's only January. Don't stress, everything will be just fine. I would maybe try reaching out to them the 1st of February. Good Luck!

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  • MrsD
    Legend July 2019
    MrsD ·
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    Two weeks isn't a SUPER long time to not respond, especially since you have 5 months until your pictures. I would wait until February to call her. My photographer gets so many emails a day and is never not working on editing. She also travels a lot, so sometimes my emails go unanswered for several weeks. I don't mind unless it's important, then I just call her. But really nothing has been important and won't be until about June.

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  • Brie
    Dedicated September 2019
    Brie ·
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    Similar issue happened to me. Found a photographer that had great reviews and super responsive. Sent in the deposit and never heard from him again after I emailed maybe like 4 times!!! I was so panicked. Found a new photographer so i asked the old one for my deposit back and that's when he decided to respond. Came up with excuses and still wanted to do it. But i decided no because if he cant respond to any of my emails (4 over a 4 month period) then how am i supposed to trust him with showing up and getting me my pictures??? Good luck to you though!!
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  • J
    Beginner October 2020
    Jules ·
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    The bummer thing is the contract states it’s nonrefundable deposit, and I dropped $3200. I hope she responds soon.
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  • Mrs.Married
    Devoted September 2017
    Mrs.Married ·
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    I am a photographer, and while January technically isn’t a busy season for me, I am still swamped trying to catch up from all the stuff I didn’t have time to deal with back in December and November. I also give myself time to take a vacation, because I need to take care of myself in order to best serve my clients. There is no way I would want to chat with somebody about outfits for an engagement session in June, because I wouldn’t remember what we talked about! Not only that, but many of the outfits you would be looking for are pretty seasonal, so it’s going to be a couple months before what you need to be looking for is even found in a store. Also, technology can be weird sometimes. Before you get upset or write her off, reach out via a different method, such as a phone call or texting, or perhaps DM her on Instagram. When it’s your turn, I’m sure she will be much more responsive. But sometimes the booking things too far out in advance or talking over details too far in advance can be more work, because things change, and then you have to go over it all over again. I would say April or May would be a more appropriate time to talk about outfits and locations for a June session.
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  • J
    Beginner October 2020
    Jules ·
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    Thanks, it’s great to hear from a photogrpaher’s perspective. Let’s see
    when she responds.
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