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2023bridetobe
Just Said Yes June 2023

Wedding dress arrived too small- help

2023bridetobe, on October 12, 2022 at 1:32 PM Posted in Wedding Attire 0 7

Hello all,

I picked up my wedding dress yesterday from the bridal boutique and it is skin tight. It has a strappy back that cuts into my skin so my skin/fat is bulging out and it is too tight through the hips and legs to bend down, sit or walk properly. The bridal consultant told me it was supposed to fit this way but I find that hard to believe as it looks and feels ridiculous. Even if it is supposed to fit that way- I don't want it to fit that way! The sample I tried on only had to have one small clip right at the butt area- so they did not clip it all the way throughout to make it look skin tight like this one is so I did not expect it to fit this way. I have actually lost weight since they ordered it (and I'm not more muscular than before- just a little thinner) so I know I did not get bigger within the 6 weeks since they ordered my dress. They did not show me the measurements they did and say they stand by their measurements but when I did them myself at home I should be a size up. I would have much preferred a dress that was too big instead of too small! I was really surprised when they ordered me a 0 because I thought most places ordered a size up if anything since you can't easily alter a dress to be bigger. Most of my dresses are home are 2s or even 4s and I usually I have trouble with dresses because I am busty.

The boutique is saying they can't exchange the dress but it just came in and hasn't been altered in any way. The dress cannot be altered enough for me to wear it comfortably and honestly I don't feel like going through that hassle because of what I perceive to be their mistake. The whole dress is too tight so it's not something that can be fixed by lengthening a strap or something like that. I tried contacting the manufacturer and haven't heard back yet. The designer also makes evening gowns and I found an evening gown version of my wedding dress at Nordstrom (same exact dress but not white and without a train) and ordered a size 2 and 4 to try on at home (and don't worry- I checked and Nordstrom does accept returns on these dresses!). I also made an appointment with a different bridal boutique that carries the same designer to have them measure me and tell me what size to order so I can hopefully use that to strengthen my argument. I'm also asking the boutique to send me a copy of what I signed (I don't remember signing anything but it was all a blur so I might have). I hate the idea of paying for two dresses and it just feels like I'm getting taken advantage of. I don't want to have to argue with the shop but I can't wear this dress and feel it's wrong for them to gaslight me. I'm getting married June 2023 so I luckily have time to fix this but it's still not a great situation to be in.

Anything else people recommend I do? I would appreciate the advice as I have been crying ever since I picked up the dress yesterday. Thank you in advance!

7 Comments

Latest activity by Michelle, on October 14, 2022 at 3:48 PM
  • Sharon
    Super September 2021
    Sharon ·
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    What a nightmare!! I'm surprised they didn't order it a size up. I can't see why they can't exchange it for the next size up. Unfortunately I don't have any advice except to try to keep fighting it. You shouldn't have to pay for their mistake. And you should be comfortable in your wedding dress. Speak to the owner. This is terrible customer service.
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  • J
    Super March 2022
    JA ·
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    Honestly it sounds like you're covering your bases! Just remember to stay rational, put everything in writing, and be extremely direct! If you have any phone calls with them record them! So sorry you're going through this, such a hassle.

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  • Michael
    Master October 2023
    Michael ·
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    Was it a new stylist helping you or one that seems to have been there awhile?

    I guess it is good to know your measurements beforehand and then I was told to have them go a size up. The other thing is that if the size of the sample dress was the size that was order, maybe the dress will stretch some and then be close enough for letting it out some. Still, I know it is an obnoxious starting point

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  • 2023bridetobe
    Just Said Yes June 2023
    2023bridetobe ·
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    That is a great question! It seemed like she had been there a while, but she wasn't the same bridal consultant I had for my initial appointment (I was scheduled with the same person as before but she had to leave work unexpectedly). Sadly, they never shared my measurements with me until the other day when I got the dress and it was too small. I trusted that they got them correct but I guess I shouldn't have! The sample dress was two or three sizes larger than what they ordered but only had to have one small clip placed to fit it to me, so I did not expect to receive a dress that was so many sizes smaller and so much tighter.

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  • 2023bridetobe
    Just Said Yes June 2023
    2023bridetobe ·
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    Thank you so much! I've been taking your advice and doing the communication via email to have everything in writing- plus the couple of times I have called they didn't answer- which I'm trying not to read too much into lol.

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  • 2023bridetobe
    Just Said Yes June 2023
    2023bridetobe ·
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    Thank you! I was really surprised too- I thought that was the norm with wedding dresses since they can always make a dress smaller but can't make it bigger. I haven't made any progress with the owner yet but I am hoping it gets resolved soon. I went to another bridal boutique that carries the same designer and their measurements were different which makes me feel validated (the new place measured my bust as a full 1.5" larger than the other store and I wore the same bra to make sure it was accurate). The new boutique recommended I order a different size than what was ordered by the original boutique- so I feel they really must have made a mistake if this other place is recommending something different and got bigger measurements despite me actually losing weight. Fingers crossed!

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  • Michelle
    Champion December 2022
    Michelle ·
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    Have the store return the dress for a larger size. That is unacceptable. Plus you cannot alter a dress to make it bigger without ruining it
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