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J
Just Said Yes January 2025

Wedding cake half decorated

Jennifer, on January 12, 2025 at 2:23 PM Posted in Wedding Reception 0 2
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Yesterday was my wedding. After my 4 tier wedding cake was delivered I noticed the back side of my cake was not decorated. The front side was decorated in sugar lace. I messaged the baker yesterday and she said normally she only decorates the side that people see. I have never heard of such and that was never discussed. Also I decided not to spray my cake with glitter but she did so. I noticed a few darker spots where you could tell it was sprayed. The top 2 layers of my cake were leaning. She said cakes are ment to be brought out 30-40 minutes before serving to keep it stable or in a cold area. When she was there she didnt see the cake leaning but I sent a picture that she posted with the cake leaning and hasn't responded back. The venue was at a comfortable temperature so I don't see how that could have been an issue. After telling her this she said I'm sorry you had so many issues with the presentation of the cake. That statement wasn't an apology. Am I just supposed to let this go or what else to do about being unsatisfied with my wedding cake?

2 Comments

Latest activity by Terri, on January 14, 2025 at 11:48 AM
  • Lisa
    Legend July 2022
    Lisa ·
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    Unless your contract states specifically which parts of the cake would be decorated, I think the only thing you really can do is post honest reviews about the bakery and your cake (including photos) on Google, Facebook, etc. You could also ask her for a portion of your fee back to make up for the one side not being decorated and also for the cake leaning, but a full refund doesn't seem warranted.
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  • T
    Terri ·
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    I totally get why you’re upset—your wedding day is such a big deal, and the cake is a huge part of that! Especially for all the photos and memories.

    Not decorating the back of the cake without telling you? That’s frustrating. Most people would assume the whole cake would be done unless it was discussed ahead of time. And then spraying it with glitter when you specifically said not to? That’s just not okay. On top of that, the leaning layers sound like something they should have been more careful about, especially since it’s a wedding cake.

    Her response feels like she’s brushing it off, which can make things even more frustrating. You’re not just nitpicking—you had reasonable expectations that weren’t met. If you’re still feeling upset about it, it’s okay to follow up and politely but firmly ask for a partial refund or some other way to make it right.

    Hope the rest of your day was as magical as you dreamed!

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