Venue Manager rant/advice

It's been 12 days since I sent that email. Am I crazy to be getting frustrated about this? If I had any question for the original venue manager, she would email me within hours not weeks. Is there any advice you all have for me?

I would definitely be frustrated. I've received replies to all my emails within 24 hours.

A lack of communication is a huge problem for me! I would go there in person and try and speak with her. If that does not work out or you still aren't able to get in contact with her try getting the phone number of her boss.

I should do that Bridget. It doesn't help that I've never met her so I am trying not to be rude but at my job, I'm expected to reply within 48 hours. I don't see why it's taking 2 weeks in between emails.

I would call, leave voicemail if you have to, then follow up with an email about setting up an appointment. You don't have a relationship with her yet, so meeting her in person might either confirm moving to a different venue or getting on the same page.

I would tell her that you need responses in a timely manner or you need to rethink your contract.

Go see her in person and actually meet her. Also try and call her because email takes too long usually.

That is frustrating. However, sometimes it could be a technology issue, our photographer didnt respond to our initial email for almost 3 weeks because her website form was diverting the emails to her spam folder. She was very sorry when she found out and reached out immediately and has been fine ever since.

Also, it is peak wedding season. This new manager probably has other wedding going on right now, that need her immediate attention. That being said, weeks between replies is not a good look professionally either.

I would call her, and try to set up an appointment to meet her. Sometimes putting a name with a face will help communication. After this meeting, think about how you feel and if you think all your questions and concerns are answered. If you still feel like this woman may not be able to pull it off then its time to look into different solutions.

On that note, if you do decide to switch venues because of this, I highly recommend you go through your contract with a fine tooth comb to see what it says about cancellation. You will most likely lose your deposit. Are you willing to risk that? Also, your date is prime wedding season, so finding another venue this close may be difficult. All things to consider.

I would be mad. I have a vendor (decor rental) who takes FOREVER to get back to me. On the other hand I have a photographer that calls me two days ago (two days before the wedding) to check on me. Who do you want to be surrounded with on your day?

Skip the emails and start calling.

I have called and tried to set up an appointment to meet her. Unfortunately I work M-F and by the time I get off they are closed for the day. Also, because it is peak season there has been a wedding every Friday and Saturday so I can’t just stop by while they are setting up. I am going to try to call her Monday on my lunch break and see what happens.

I would try calling during your lunch hour or a break. Schedule a time to go out and meet her in person. If she's still not responsive, start reaching out to someone above her. Busy season or not, her response time is unacceptable.

12 days seems like a long time, but it's peak season right now and during that 12 days wasn't there a hurricane? Don't overthink this too terribly much. Call her. If she's apologetic and professional, have a little faith that this'll get easier as the transition gets less new.

I would go in and talk to them. I'm sure she'll be more responsive the closer it is to your wedding.

To be honest, your wedding is really far away. There is no need to do a tasting this early. I understand your frustration but she is new at the job and is probably trying to get up to speed on many weddings that are closer than yours. I would email again requesting a meeting with her sometime in the next few weeks (I prefer email so there is a paper trail for everything). Then you can review all details of your wedding at that meeting and schedule a tasting.