Hi all,
I could use some advice! My fiancée and I found our wedding venue early in our planning process, and we're now about 9 months out. The venue is a beautiful California vineyard, and they are very hands off: you get the keys for 24 hours, and its your job to plan pretty much everything. Almost nothing is provided, though when we booked they did have a nice list of rentals available, including tables, heaters, and umbrellas, which were at a MUCH lower cost than rental companies in the area. That was a big factor in us booking, since we knew we would want some of the rentals.
The venue recently told us the rentals were no longer available (and alternative options from other rental companies are $500+ more dollars). We asked if they would cover the extra cost to us and asked what additional site changes we might need to be aware of, and we've had radio silence for the last month. Should we ask for our deposit back and change venues to something less beautiful, but also less complicated? When do you lay down the law with a non-responsive venue? How do you do that without damaging your relationship with the vendor, with whom you may still need to work if you don't switch venues? We've emailed three times and called and left phone messages twice. This is a critical time in our planning process, and it's hard to know how to move forward without any responses... I also recently found out that they are no longer doing weddings after 2020, which has me worried about customer service and things moving forward. We've asked for a reply by Friday of this week, but what happens if they don't respond by then?
Help!
