Venue Coordinator Quit!!

You should check your contract. If you have a good contract they can't suddenly decide to charge you more.

Sorry! WW keeps giving me lemons!

She also told me she won't be with us during the whole wedding. She'll only stay through the ceremony and someone else will come in for the reception. But we won't meet that person until a week before the wedding.

I just feel like we've been thrown into the hands of the least capable person they have on staff. She didn't even write down half of the notes I gave her last night.

We love our venue and have almost paid it off. I'm so frustrated and don't know where to go from here.

Can you bring in a D.O.C that is not associated with the venue?

@Lauren S - no. They require me to use their coordinators. And the previous one was going to be with me from two hours before the ceremony through the reception.

ETA other answers:

The charge wasn't specifically detailed in the contract. They have an arch which they told me could be removed free of charge. But wasn't in the contract.

Last night she tells me that removing it is $500 and if we keep it we can't use our florist to decorate it because the company has recently changed their policy so only their florist can decorate. And she normally charges $500-$700 to decorate. So either way we're out an additional $500. The arch is also disgusting looking on its own and would need to be dressed up to use.

@ Sarah M- no, it's not. They're just listed as providing a day of coordinator who will work with you leading up to your wedding day.

Do they have another one that maybe can take over if you really feel uncomfortable with this one?

The SAME thing happened to me!!! Our original coordinator was a huge reason as to why we picked the venue we did and he took an indefinite leave of absence right after we signed and put the deposit down I haven't had much interaction with the new one but what I have had, I haven't felt all that warm and fuzzy about ...

We have our tasting in December where will actually meet her in person, so hopefully she is fine and is just back at email??? Fingers crossed ...

I can try to call their office manager and talk to her about it. The girl from last night said she'd try to talk to the manager too. Maybe I'll give her till Monday or Tuesday before jumping ship.

Coordinators move/change/quit all the time. This is not so unusual, nor is it unusual to have your person not there through the whole wedding. Getting you through the ceremony and into cocktail hour is standard for many places.

You need to look at your contract; if the extra charges are not in there, you don't get charged, it's realy that simple.

I would make a call and let her know that you've got some questions and you want to make a time to sit and talk with her about the way the day is going to go. And if you don't get anywhere with her, you call her supervisor.

That sucks. Coordinators do come and go, but it's deflating to go from someone you loved who was extremely helpful and accommodating, to the complete opposite. I would write an email detailing your concerns and items the previous coordinator agreed to, and see what she says. If she is still rude, go above her head.

@KT90210 - thank you! Your story makes me feel so much calmer. I left there last night. feeling like someone had pissed out the candles on my birthday cake.

Your coordinator may have changed however your contract should not have.

And I don't understand how the previous coordinator would have been with you longer, but not this one. She seems difficult smh.

And removing the ugly arch cost money??? And you can't decorate it to make it pretty???? I'm so sorry you are dealing with this OP.

We went through 3 coordinators at our venue from the time we booked it to the wedding. At first, each new coordinator didn't seem to know what was going on because she was still getting her bearings and going through notes from the previous coordinator. By the time our wedding came around, she had her shit together and did a great job. Hopefully yours will turn out to be ok too.

@Kelsey - she's incredibly difficult to deal with. And her answer to almost every question is "I'll have to ask." And then she doesn't even write the question down. And yes. Here's a picture of the arch. (We want the entire platform to be gone).

Oh I'm so sorry. Consult your contract, they can just 'add' a fee that wasnt negotiated and agreed upon. (Not bluffing either, had a similar issue but I'm a law student and told them to kick rocks)