This is probably going to be more of a vent. I have had so many issues with my venue coordinator who is supposed to be our coordinator for the event (per contract, I have read it twice and had a lawyer at the law firm I look at to confirm). She is so awful about responding and doing things. We sent out save the dates this week and I have heard from a few guests that they started booking their rooms at our hotel/ ballroom venue. The coordinator told me all I had to do was ask for updates on rooms from her. So I decided let me check on this, my MOH is going on her own honeymoon and wanted to make sure she didn't need to book before she left. I sent the coordinator an email this morning, not expecting a response until after Monday at the very least. Surprisingly she emailed me back within 3 hours, which is the fastest I have ever heard from her. She sent me the room information I requested in a Google Doc. I had a few other questions about chairs and centerpieces as well. Our centerpieces have to be approved by her and I wanted some sort of guideline. She answered everything.
Then I started looking at the google doc with the room information. It lists who booked which room when their arrival and departure date is. It's completely messed up! In our contract it states we are supposed to have the bridal suite for the night before and night of the wedding. It's only booked for the night of the wedding. Then I look at the other rooms. My mom booked a room for my cousin that has bunk beds in it for my cousin's 2 kids, plus my cousin's mom. The dates are wrong, they have them arriving the 10th and departing the night of the wedding the 12th. It should be arriving the 11th and departing the 13th. I asked my mom who booked that room, it was the coordinator. What I find interesting is that the coordinator is supposed to be a manager at this hotel and told us all about how she worked her way up from the front desk to where she is now. I wouldn't care if it was just 1 mistake but 2 seems a bit much considering her role at the venue! So now I just want to bang my head against the wall because this is just getting old and repetitive. I'm so sick of this coordinator, I would much rather deal with her assistant at this rate. Part of me hopes she isn't working there by the time my wedding roles around, which is mean but ugh I'm so frustrated. All of the other rooms are right at least.
