Venue coordinator is not answering me!!

I am currently less than a month away from my wedding (June 3, 2022). I reached out to the venue coordinator in mid April asking if we could set up a time to have a call to go over some questions I had. I never heard back so at the end of April I sent a follow up email with the list of questions I had hoped to discuss with her over the phone. A week passes and I don’t hear anything, so I send another follow up, and add to the email subject -please respond (this was Friday May 6, which is 4 weeks away from my wedding). I then started getting a little more aggressive, and on Tuesday I sent an email to another coordinator at the venue in the afternoon, then called the coordinator I am working with later that day and left a message. I understand I am not their only bride, but this is getting ridiculous and I am just not sure what to do next?? When I do eventually hear back is it reasonable to ask for some sort of monetary discount or at least ask them to throw in some free extras??


For some background, this venue charges a 20% admin fee on all costs (food, drinks, decor, room rental, etc) which is supposed to cover the cost of the coordinator. I know she is not a full on wedding planner but I don’t think expecting a response to an email is too much to ask for. Also, my bridesmaids and I will be getting ready in their bridal suite, and they told me I had to place the order for our food while getting ready a month in advance.