Vendors not replying

I'd try calling, if you haven't already. While the many different ways that we have to communicate via text these days are convenient, sometimes technology doesn't work as well as one would hope. If they ignore a phone call/voicemail, move on. But I would try that first just to make sure the message is getting through. Good luck!

I wouldn't tolerate that at all. Expecting 24 hrs may be too much, depending on the time of year, but setting up a date and then have basically a "no call, no show"...I wouldn't think twice about moving on.

There have been times in my life where I was 5-7 days before responding, and it was due to an emergency (daughter was in the hospital, loved one died, etc.). I would respond with an apology for the delay and move forward. However, if I had made an appointment with a client and missed it, then received another call from them, I would have bent over backwards to apologize and make it "right", ASAP. At this point, YOU are not being annoying, THEY are.

How are you contacting your vendors??

My first venue in Tahoe did that. The lady we spoke with only seemed to work Friday, Saturday, Sunday. It was weird. She ended up not keeping track of what we wanted and being awfully pushy about stuff we didn't even want. We ditched after she surprised us with 3 additional costs we would be forced to pay. Took 2 months for something that should've been 1 phone call.

I got nervous when our ceremony musicians said they would sent the agreement/contract for us to sign and then I didn't see or hear from them for a week. It turned out that they were battling the flu and had gotten behind. I haven't had any communication problems with them since then.

Don't chase anyone but also call them. Keep in mind that we are very often working from Thursday through Monday, and even if we've seen your message, we might not want to just shoot out a quick email between gigs.

My email has gone down, the website contact form has gone out; a call cannot be ignored.

If vendors don't respond move on....if they can't respond I don't want the stress and worry if they will be on time for the actual wedding.

I would keep looking for new vendors. Check your contract, may be there is a way out if you already put down a deposit.

I assume you already hired them and now they aren't responding?

It's my understanding that people expect an answer in about 3 minutes, and definitely start to get itchy if they don't get one on the same day. My rule is 24 hours since I don't always have a chance to check calendar, songs, etc. when I'm out and about. So even if I've "seen" the message doesn't mean I have all the information I need to make an answer. Best practice in this case is to text back "I'll check on that and get back to you ASAP."

I would try all the different methods of communication (email, call, text) since some people don't do well with one of them. ("Why didn't you answer your phone?" "I don't use it for that.")

I had this issue with my caterer for a bit. I was already contacting another caterer because I was so annoyed.

Turns out, they were transitioning a new catering director in because the one I contacted originally was leaving, and some emails got lost in the shuffle.

Unless they can give you a really good reason, I'd look elsewhere.

Don't deal with this type of behavior. Find new vendors. Unless someone has been kidnapped by aliens, there is no reason not to communicate with clients.

Some vendors have also had trouble receiving messages through WWire, so try other avenues.