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Just Said Yes May 2021

Vendor Response Time

Meredith, on January 19, 2020 at 3:02 AM Posted in Planning 0 8

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How long is an appropriate length of time to give vendors to respond with coming up with quotes and things? I don't want to be bothersome, but we already were ghosted by a potential photographer after they said they were going to write up a quote and send it to us and followed up without a response. We are getting close to our wedding and are still waiting for some of the other vendors to get back to us, so we feel like we can't seek other options. How long should we give before following up? A few days? A week? What do you recommend?

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8 Comments

Latest activity by Nikki, on January 21, 2020 at 2:54 PM

Master November 2020
Kristen · on January 19, 2020 at 4:23 AM
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A few business days. Some just don't respond and maybe they feel it's not worth their business I dunno. I feel some vendors are persistent because they want the business lol. I say give one more attempt then move on and give business to those that want it.
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Savvy October 2021
Katia · on January 19, 2020 at 6:07 AM
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I've been feeling this way lately as well. Our wedding is a little ways out, but we were ghosted by a potential florist, and photographer. I was ready to put deposits on both. Their loss, and I moved on after about a week of not hearing from them. A potential venue ghosted me as well despite my attempt to reach out, so after the holidays I went looking for someone else. As mentioned above, I would give 2-3 business days perhaps follow up after the 3rd day.
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VIP August 2020
Kathryn · on January 19, 2020 at 8:11 AM
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Also, I found some venues don't check their vendor messages on Wedding Wire. You may want to call them to follow up and see what's up.
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Super February 2020
Jeanie · on January 19, 2020 at 9:11 AM
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Like the others said, a few days is appropriate. If you make contact with them, ask when you can expect to get a quote or other information from them. If it’s a vendor you’re truly interested in and haven’t heard from them, give them a follow up call to make sure the information didn’t get sent to the wrong email or anything like that. Also check your junk mail since sometimes stuff will get filtered out that’s not supposed to.
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Master November 2019
Mrs. S · on January 19, 2020 at 9:18 AM
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I waited 3 business days. If you can’t respond to an email I don’t want you doing my wedding. Anyone I didn’t hear from by then I never heard from anyway.
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Dedicated April 2021
Flame Princess · on January 19, 2020 at 7:27 PM
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If you feel frustrated with them now, start looking elsewhere. Also keep in mind business flow, since they might be so busy they dont even have time to sneeze. I wouldnt wait more than 4-7 business days either way.
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Master September 2019
Sherry · on January 21, 2020 at 2:49 PM
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I would follow up after 2-3 days. After that if they do not respond, I would move on.
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Devoted April 2021
Nikki · on January 21, 2020 at 2:54 PM
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Completely agree with the others for about 2-3 business days depending on what time of the day you send it. I also agree with the PP who mentioned that some vendors don’t respond on WeddingWire. I had better response from vendors using the Knot or by emailing them directly.

I totally get your frustration though! I had so many issues with vendors ghosting me that I most often booked people who responded within 24 hours and were super responsive and personable. I want to feel special, not like I’m a chore to them
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