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Jennifer
Savvy September 2019

Unresponsive Vendors

Jennifer, on January 18, 2018 at 12:06 AM Posted in Planning 0 18
Does anyone else have problems with vendors not responding to inquiries? It's been mostly venues that don't respond. We are having a very small reception, 20-30. Are we just too small and it wouldn't be worth their time? It's been 4-5 weeks since I initially messaged them, I sent out another message about 2 weeks ago asking if I needed different contact info. Nothing. The frustrating thing is that WeddingWire tells you every time a vendor sees your messages. Any advice?

18 Comments

Latest activity by Mrs. Fall Bride, on January 18, 2018 at 12:14 PM
  • FutureMrsS
    Expert October 2018
    FutureMrsS ·
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    Do they have an actual website with a phone number? I would look to call them. I’ve had a few vendors not respond or be very late responding to me. Honestly, that kind of steered me away from wanting to hire them. All the vendors I’ve hired get back to me very quickly with any questions I have. If I’m paying them, I don’t want to have to hunt them down lol.
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  • Arosejp
    Dedicated August 2019
    Arosejp ·
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    So the vendors seen your messages and did not respond?
    Im going through something similar and feeling the way you do. My little peasant wedding isnt worth their time.
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  • The Trap Selena
    Master March 2016
    The Trap Selena ·
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    Before WW made the ridiculous decision to ban vendors from the forums altogether, the consensus among vendors was that most of the time, they didn’t even get the interest leads that came from WW due to some glitch in their CRM. Don’t count on contacting vendors through WW. Contact them directly using the contact info on their business websites.
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  • Adrianna
    Expert June 2018
    Adrianna ·
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    Contact them directly by phone or their website.
    • Reply
  • Lainey
    Beginner October 2018
    Lainey ·
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    I would call them, email directly, or contact them on Facebook if they have one! I was having issues getting ahold of a venue (mainly because it is non-profit/volunteer run) but messaging them on FB got me the contact info for the person I needed to speak to within a day.
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  • O
    Master October 2017
    O ·
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    Contact the vendors directly through their websites not WWs-the system has had a glitch for years. I would call vendors on Wednesday's and Thursday's because I leaned its a good time since I learned most vendors don't work Monday and Tuesdays. Vendors told me when I was planning that they either never recieved messages, or the messages were in spam or junk mail and had too much to sift through.
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  • Marquitta
    Dedicated September 2018
    Marquitta ·
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    It may or may not be what you think. Cause I contact vendors for price ranges and just overall questions, to see which is a better fit. But, my point is they constantly are in contact with me even when I'm taking long to respond back. If it isn't the same person someone else who handles their emails, reach out still. So, what is your gut/intuition telling you? I'll go with/off that.
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  • Kelli
    Expert August 2018
    Kelli ·
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    I had a lot of vendors ignore me because my date was already booked. Once I would call or message on FB they would all say they were booked and the ones that had online calendars confirmed that. A lot of them told me to go check the calendar if I was flexible on my date. I def wouldn't want to use a vendor that didn't have the decency to message me back even if it was just to say sorry we're booked
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  • JerseyGirl
    Master May 2017
    JerseyGirl ·
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    As other said, don’t count on WW or any third party app to be your means of communication. I would look for their email or phone number from their website and contact directly.
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  • Rachel Langerhans
    Expert October 2015
    Rachel Langerhans ·
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    Have you called them or only emailed them? I'm a photographer and I personally prefer email communication, at least in the beginning, but not everyone does. If you haven't tried calling them yet, pick up the phone and call Smiley smile If you have tried multiple ways of communication, I'd move on. Lack of communication is my biggest pet peeve (both personally and professionally).

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  • Kelsey Brielle
    Super June 2022
    Kelsey Brielle ·
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    I have this issue mainly with venues so far, but I don't contact venues through wedding wire. I find them through the venue search on here, but I usually go to their website and inquire that way. The three that didn't respond I took my business elsewhere. I don't even bothering sending another email or leaving another message. Weddings are a business and if you are unresponsive before you even have my money in your hand, God knows how you will behave after I sign the contract. Don't waste your time, move on.
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  • firstoneat56
    Master August 2017
    firstoneat56 ·
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    Call them directly.
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  • B
    Super July 2018
    Brittany ·
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    I automatically ruled out any vendors that don't respond. I didn't want to have to worry about them going MIA as the wedding gets closer or ON the wedding day. Everyone I booked answered in 48 hours or less.

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  • Brianna
    VIP May 2018
    Brianna ·
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    Call them or message them directly through their website.

    If they don't get back to you after you try either of those methods, then you probably wouldn't want to hire them anyways.

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  • RZ_ToBe
    Master July 2018
    RZ_ToBe ·
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    Try contacting directly. I don't know if the glitch is still around, but they don't always receive your messages, despite what WW says. If they don't respond still, drop them! They won't be worth your efforts of seeing them in person if you can't even communicate to begin with. I had a photographer take a few days to respond to me and then ghosted. He emailed me several months later asking if I ever got the contract. I refused to respond as I had already booked another photographer that was cheaper, had a better portfolio, and actually responded to me.
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  • Julie
    Just Said Yes June 2018
    Julie ·
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    I am planning a small wedding like you, (around 20) and have had problems, too! One of the caterers I reached out to just got back with me saying they take a break during the holidays and the autoresponse they had set up through WeddingWire never took effect. I'll give them the benefit of the doubt but reliability is number one with me! I need to know my food is going to show up! Communication is key in everything! I've already deleted the other caterers who never responded.


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  • The Nuptials
    VIP July 2018
    The Nuptials ·
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    I just had a flower walk lady get back to me. 8 have been asking for a contract since April!!!! She made up some lie about family issues which is funny because she's on IG doing wedding deliveries and vendor lunches all day every day. PASS!
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  • Mrs. Fall Bride
    Master October 2016
    Mrs. Fall Bride ·
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    I mean, if you're looking to host 20-30 people in a designated wedding venue that normally does events for a couple hundred people, then yea, they're probably not interested. For a group that size, I'd look into restaurants with private or semi-private dining areas, rather than a banquet hall or event center. But also, you need to pick up the actual telephone and call people.

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