Post content has been hidden

To unblock this content, please click here

Just Said Yes August 2020

Unresponsive photographer

Daniela, on August 8, 2019 at 11:46 AM Posted in Planning 0 9

Saved

Flag
Hide content

I was able to find a photographer on Facebook that had great reviews. I messaged her and she was able to call me right away and gave me Pricing information. While I was talking to her I felt like she was a great person who seemed nice and even gave me a great package deal. The deal included a hour engagement shoot with 6 hours plus of wedding coverage for only $900. I thought it was a great and without thinking she sent me an email right after our call and I signed the contract via email. My gut was worried because i signed that contact without meeting her in person. Since then we have been emailing back an forward. She did aware me she was really busy and she would get back with me to schedule a meeting to talk in person. While it’s been since July 1st and we were suppose to meet today (aug 8) but she never set a time and place. And I feel like If i don’t message her first she won’t message me. I been waiting for a response back for over 4 days about our meeting today. I have a feeling it’s not even going to happen. I am super upset because I pay her the deposit of $450 and I don’t understand how she can take a few mins to just respond back to me. I really want to look for another photographer who’s accountable and doesn’t take days just to answer one question. But I know I am on a tight budget, part of me wants to give her some grace but I also think she’s being very unprofessional with how long it takes for her to just get back to me. I wonder if anyone was able to find a way out of this situation. I wonder if it’s possible to file a claim with your bank to get the money back.

Flag
Hide content

9 Comments

Latest activity by Mary, on August 8, 2019 at 4:55 PM

Legend November 2019
Caytlyn · on August 8, 2019 at 11:49 AM
Flag

Hide content
You can file a claim, but you're not going to get your money back. You signed a contract. Unless that contract says that she will reply within x number or days, she hasn't legally done anything wrong. If you messaged her and she immediately called you, I would assume that phone calls are her preferred method of communication and would call her. I understand your frustration, but I wouldn't forfeit my deposit or look for a new photographer over one delayed text message or email.
- Reply
VIP October 2020
Kelly · on August 8, 2019 at 11:55 AM
Flag

Hide content
Vendors often work weekends and assign a day of the week to respond to calls and emails. If you noticed a pattern of when she responds you can try to wait some more. I think you should email her and ask to get your appointment over with.
- Reply
Just Said Yes August 2020
Daniela · on August 8, 2019 at 11:56 AM
Flag

Hide content
Thanks for your comment. I definitely will call her today.
- Reply
Expert October 2019
Nykole · on August 8, 2019 at 12:15 PM
Flag

Hide content
I have never met my photographer in person. I found her here on Wedding Wire and immediately fell in love with her photos. She has amazing reviews and was actually running an amazing special when I found her last August. After emailing with her back and forth, I booked her. I carefully read over the contract before signing and paid the deposit. We've only ever emailed back and forth, but now we follow each other on social media. I get nothing but good vibes from her. Sometimes it takes her a little while to respond to emails also, but I know she's very busy, especially this time of year. Cut your photographer a little slack if you think she's worth it. That deal she's giving you is amazing, so if you don't see any red flags other than her not responding to emails as quickly as you'd like, I say be patient with her. Your wedding is still pretty far away and I'm sure she's dealing with weddings that are a lot sooner, so those would be higher on her priority list right now. I know you're excited and that may not be what you want to hear, but don't get too pushy with her and sabotage your professional relationship.
- Reply
Devoted September 2019
Hannah · on August 8, 2019 at 12:26 PM
Flag

Hide content
I just want to say - I noticed your date isn't until June 2020 which is almost a whole year. The photographer is probably smack dab in the middle of her wedding season right now and I'm sure she has tons of brides also trying to get a hold of her about their weddings that are happening soon or have just happened. I would cut her a little slack considering she's probably very busy and I wouldn't make it a problem until at least after September.
- Reply
Just Said Yes August 2020
Daniela · on August 8, 2019 at 12:28 PM
Flag

Hide content
View Quoted Comment
Hi thanks for sharing your story that makes me feel a lot better. I have one side of me that was to be patient and feel confident that she’s going to be great. But the other side of me is scared to let my guard down.
- Reply
Just Said Yes August 2020
Daniela · on August 8, 2019 at 12:34 PM
Flag

Hide content
View Quoted Comment
I totally get that but she messaged me ( about a week ago) to schedule an appointment to meet with her August 8. ( today). She never got back to me about what time and where. So she could of not schedule anything If she’s so busy. But yeah I guess I can cut her some slack. And wait til after wedding season even though I can see she spend a lot of time on Facebook posting promos.
- Reply
Savvy April 2021
Megan · on August 8, 2019 at 3:41 PM
Flag

Hide content
With as much time as you have before your wedding, you should probably wait until this year's wedding season is over before you decide to break the contract and lose your deposit. They often prioritize the upcoming events over those that are further out. So she might have sensed your unease and tried to plan a meeting sooner, but if she didn't follow up with the details it's most likely because she's swamped. Definitely try giving her a call and wait patiently in the meantime.
In the off-chance it's not meant to be, how did you pay the deposit? That greatly impacts any recourse you may have.
- Reply

Expert July 2019
Mary · on August 8, 2019 at 4:55 PM
Flag

Hide content
A lot of my vendors were very unresponsive until one month before the wedding. As others mentioned, I knew I was a lower priority than other weddings and events that they were dealing with at that moment. For one, I had to follow up numerous times before I got a response or repeat myself because they forgot a detail. Don't be scared to be persistent, but always be polite if you want to keep the working relationship leading up to your wedding.
- Reply